Front Desk & Resident Services Concierge

Hallkeen-Assisted-Living-Communities; Sunapee (NH); On-site; USD 32,000 - 40,000; Full time

Job summary

Hallkeen-Assisted-Living-Communities in Sunapee, NH seeks a friendly Administrative Clerk to operate the telephone/communication center and serve as the information/referral hub for residents, staff, and departments. You will handle messages, greet visitors, and coordinate mail and guestroom tasks.

This non-exempt role emphasizes customer service, accurate clerical work, and teamwork with the Administration team in a community-oriented setting.

Qualifications

• High school diploma or GED or equivalent.
• Ability to read and write simple correspondence and present information clearly.
• Basic math for cash handling and transactions.
• Ability to work well with residents, families, and staff in a courteous manner.

Responsibilities

• Answers incoming telephone calls in a cheerful, marketing oriented way and forwards calls to the right person.
• Retrieves messages from voicemail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls when staff are unavailable.
• Answers general questions about the community and provides directions and information.
• Welcomes on-site visitors and announces visitors to staff.
• Coordinates guestroom reservations.
• Receives, sorts, and routes mail and publications.
• Maintains copy and fax machines and assists users.
• Creates and prints fax cover sheets, memos, and reports when needed.
• Performs other clerical duties such as filing and photocopying.
• Collects rent checks from residents and families and provides information to the Assistant Executive Director.
• Collects money for meal tickets, etc.
• May perform other duties as assigned.

Skills

Telephone etiquette

Customer service

Written & verbal communication

Multitasking

Data entry

Education

High school diploma or GED

Tools

Telephone system

Copier / Fax

Mailroom equipment

Job description

Hallkeen-Assisted-Living-Communities in Sunapee, NH seeks a friendly Administrative Clerk to operate the telephone/communication center and serve as the information/referral hub for residents, staff, and departments. You will handle messages, greet visitors, and coordinate mail and guestroom tasks.

This non-exempt role emphasizes customer service, accurate clerical work, and teamwork with the Administration team in a community-oriented setting.