Resident Services & Community Liaison

Envolve; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

401(k) plan with employer match

Short term disability

Long term disability

Life/AD&D

Paid Time Off

11 paid holidays

Employee Assistance Program

Training and Development

Job summary

Envolve Client Services Group in Baltimore, MD is seeking a Resident Services Coordinator to work at Westview on the Avenue. The role focuses on connecting residents with social services, employment opportunities, and educational programs, while coordinating with local agencies.

You will greet prospective residents, assist with applications, maintain records, and support renewal and retention efforts. Preferred experience includes social services delivery for elderly or families; familiarity

Qualifications

• Experience in social service delivery with elderly and/or family populations.
• Yardi and HUD experience preferred.

Responsibilities

• Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community.
• Work with project-based residents to find employment, job training and economic development opportunities.
• Search and inform residents of job fairs, search job openings, seek out job advancement information and opportunities for residents and assist them with the development of resumes.
• Coordinate educational opportunities for residents regarding health care, agency support, life skills, safety, credit, etc.
• Partner with local agencies to sponsor wellness and educational events based on findings in daily research that will benefit the residents. Maintain a good working relationship with area agencies to assure their assistance.
• Develops a Resource Directory of state and/or local service providers that residents can contact for assistance (e.g. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance). In many cases, state and local governments can also provide a listing of the non-profit agencies with which they contract for services.
• Assist residents with economic development as well as opening ad establishing bank accounts.
• Work with non-profit organizations to provide services and activities for residents.
• Serves as a liaison to community agencies, networks with community providers and seeks out new services available to residents. Inform residents about available services and benefits and how to apply for them.
• Assist office staff with administrative duties including, but not limited to filing, answering phones and data entry.
• Greet and assist all prospective residents.
• Help create and maintain at all times a company direction designed to develop loyalty, team spirit and unity of all Envolve Client Services Group personnel.
• Maintain accurate receiving and recording of any resident requests.
• Assist residents in inspection of their new apartment home.
• Assist Manager in implementation of resident renewal and retention programs.
• Any other job duties as assigned.
• Competitive salaries and bonuses
• Medical
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Training and Development

Job description

Envolve Client Services Group in Baltimore, MD is seeking a Resident Services Coordinator to work at Westview on the Avenue. The role focuses on connecting residents with social services, employment opportunities, and educational programs, while coordinating with local agencies.

You will greet prospective residents, assist with applications, maintain records, and support renewal and retention efforts. Preferred experience includes social services delivery for elderly or families; familiarity