Resident Services Coordinator

Envolve Client Services Group; Baltimore (MD); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical

Vision

401(k) match

Short term disability

Long term disability

Life/AD&D

Paid Time Off

11 paid holidays

Employee Assistance Program

Training and Development

Job summary

Envolve Client Services Group in Baltimore, MD is seeking a Resident Services Coordinator to join our team at Westview on the Avenue. You will connect residents with social services, assist with employment and education opportunities, and help implement retention programs to build a loyal community.

Ideal candidates have 2–3 years of social service delivery experience, especially with elderly or family populations, and familiarity with community agencies.

Qualifications

• 2–3 years of experience in social service delivery, especially with elderly and/or family populations.

Responsibilities

• Provides general service management including intake, education on services and application procedures, and referral to community service providers.
• Assist residents with employment/job training opportunities and development of resumes.
• Coordinate educational opportunities for residents regarding health care, life skills, safety, and credit.
• Develops a Resource Directory of service providers and maintains relationships with area agencies.
• Assist residents in opening bank accounts and establishing financial stability.
• Greet and assist prospective residents and support administrative duties.

Job description

Envolve Client Services Group owns and professionally manages apartment communities located in select markets throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve Client Services Group offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve Client Services Group team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are searching for a Resident Services Coordinator to work at Westview on the Avenue. *Yardi and HUD experience preferred*

Essential Duties and Responsibilities:

• Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include meals-on-wheels; transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, and other needed services.
• Work with project-based residents to find employment, job training and economic development6 opportunities.
• Search and inform residents of job fairs, search job openings, seek out job advancement information and opportunities for residents and assist them with the development of resumes.
• Coordinate educational opportunities for residents regarding health care, agency support, life skills, safety, credit, etc.
• Partner with local agencies to sponsor wellness and educational events based on findings in daily research that will benefit the residents. Maintain a good working relationship with area agencies to assure their assistance.
• Develops a Resource Directory of state and/or local service providers that residents can contact for assistance (e.g. services to families, children, individuals who are elderly, persons with disabilities, emergency assistance). In many cases, state and local governments can also provide a listing of the non-profit agencies with which they contract for services.
• Assist residents with economic development as well as opening ad establishing bank accounts.
• Work with non-profit organizations to provide services and activities for residents.
• Serves as a liaison to community agencies, networks with community providers and seeks out new services available to residents. Inform residents about available services and benefits and how to apply for them.
• Assist office staff with administrative duties including, but not limited to filing, answering phones and data entry.
• Greet and assist all prospective residents.
• Help create and maintain at all times a company direction designed to develop loyalty, team spirit and unity of all Envolve Client Services Group personnel.
• Maintain accurate receiving and recording of any resident requests.
• Assist residents in inspection of their new apartment home.
• Assist Manager in implementation of resident renewal and retention programs.
• Any other job duties as assigned.
• Competitive salaries and bonuses
• Medical
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Training and Development

EOE Minorities/Female/Disabled/Veterans

Background Screening and Drug Test Required.

Preferred

2-3 years:

Experience in social service delivery with elderly and/or family populations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.