Resident Services & Community Engagement Lead

Beacon Communities, Inc.; Boston (MA); On-site; USD 60,000 - 66,000; Full time

Job summary

Beacon Communities, Inc. seeks a Resident Service Coordinator for Old Colony in Boston, MA to develop and coordinate resident support services, working with management and local partners to promote housing stability and community engagement.

The role includes assessing referrals, building resident relationships, facilitating partnerships, and managing wellness-related programs for residents at multifamily and senior properties, with weekend/evening availability.

Qualifications

• Experience working with older adults, isolation, health and wellness and social determinants of health.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Ability to understand and respect values, attitudes, and beliefs across cultures and respond appropriately in planning, implementing, and evaluating programs.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders.
• Ability to collect, track and understand data to assess programs and inform strategies.
• Proficiency with technology and interest in integrating new tools into programming.
• Operate in a timely manner with integrity and deliver excellent customer service.
• Excellent communication, organization, problem-solving and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
• Knowledge of federal, state and local housing policies is a plus.
• Ability to work weekends and evenings is required.
• Bilingual in English and another language is a plus.

Responsibilities

• Assess and coordinate resident referrals and resources and refer to community services or entitlement programs.
• Build relationships with residents to connect them with local resources and opportunities.
• Create partnerships with local organizations to implement community engagement initiatives and contracts.
• Assist residents at multifamily and senior properties, supporting independent living with wellness programs and health collaboration.
• Lead coordination of resident support on housing stabilization issues and lease compliance.
• Collaborate with property management to develop program budgets reflecting resident needs.
• Execute outreach and communications, including assessments, newsletters, monthly calendars, and door-knocking.
• Use Beacon’s data systems to document services and outcomes.
• Track the property’s Community Engagement budget.
• Process Reasonable Accommodation requests for residents with disabilities.
• Attend weekly meetings with property management.

Skills

Older adults experience

Youth & families experience

Cultural sensitivity

Stakeholder relationships

Data collection & analysis

Tech proficiency

Customer service

Communication skills

MS Office suite

Yardi/PM databases

Housing policy knowledge

Weekend/evening availability

Bilingual (English + other)

Education

Bachelor’s degree in social work / related field

Tools

Yardi

FamilyMetrics

MS Excel

PowerPoint

Word

Outlook

Job description

Beacon Communities, Inc. seeks a Resident Service Coordinator for Old Colony in Boston, MA to develop and coordinate resident support services, working with management and local partners to promote housing stability and community engagement.

The role includes assessing referrals, building resident relationships, facilitating partnerships, and managing wellness-related programs for residents at multifamily and senior properties, with weekend/evening availability.