Resident Service Coordinator

Beacon Communities, Inc.; Boston (MA); On-site; USD 60,000 - 66,000; Full time

Job summary

Beacon Communities, Inc. seeks a Resident Service Coordinator for Old Colony in Boston, MA to develop and coordinate resident support services, working with management and local partners to promote housing stability and community engagement.

The role includes assessing referrals, building resident relationships, facilitating partnerships, and managing wellness-related programs for residents at multifamily and senior properties, with weekend/evening availability.

Qualifications

• Experience working with older adults, isolation, health and wellness and social determinants of health.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Ability to understand and respect values, attitudes, and beliefs across cultures and respond appropriately in planning, implementing, and evaluating programs.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders.
• Ability to collect, track and understand data to assess programs and inform strategies.
• Proficiency with technology and interest in integrating new tools into programming.
• Operate in a timely manner with integrity and deliver excellent customer service.
• Excellent communication, organization, problem-solving and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
• Knowledge of federal, state and local housing policies is a plus.
• Ability to work weekends and evenings is required.
• Bilingual in English and another language is a plus.

Responsibilities

• Assess and coordinate resident referrals and resources and refer to community services or entitlement programs.
• Build relationships with residents to connect them with local resources and opportunities.
• Create partnerships with local organizations to implement community engagement initiatives and contracts.
• Assist residents at multifamily and senior properties, supporting independent living with wellness programs and health collaboration.
• Lead coordination of resident support on housing stabilization issues and lease compliance.
• Collaborate with property management to develop program budgets reflecting resident needs.
• Execute outreach and communications, including assessments, newsletters, monthly calendars, and door-knocking.
• Use Beacon’s data systems to document services and outcomes.
• Track the property’s Community Engagement budget.
• Process Reasonable Accommodation requests for residents with disabilities.
• Attend weekly meetings with property management.

Skills

Older adults experience

Youth & families experience

Cultural sensitivity

Stakeholder relationships

Data collection & analysis

Tech proficiency

Customer service

Communication skills

MS Office suite

Yardi/PM databases

Housing policy knowledge

Weekend/evening availability

Bilingual (English + other)

Education

Bachelor’s degree in social work / related field

Tools

Yardi

FamilyMetrics

MS Excel

PowerPoint

Word

Outlook

Job description

Resident Service Coordinator, Old Colony - Boston, MA

Position Description:

The Resident Service Coordinator (RSC) develops and coordinates support services for residents. The RSC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability.

Resident Service Coordinator Role:

• Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
• Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
• Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts.
• Assist residents at multifamily properties (individuals and families) and senior properties (elders, and non-elderly residents with disabilities). This includes support to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to address common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing.
• Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
• Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations.
• Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking.
• Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
• Track and monitor the property’s Community Engagement budget.
• Processes Reasonable Accommodation requests for residents with disabilities.
• Collaborate with the property management team and attend weekly meetings as required.

Knowledge, Skills and Abilities:

• Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization, problem-solving and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.
• Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.

Education & Experience:

• Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities.

Compensation:

$60,000 - $66,000 annual salary

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.