Resident Services & Community Engagement Coordinator

Asset Living; Atlanta (GA); On-site; USD 30,000 - 34,000; Full time

Job summary

Asset Living, a nationwide property management group, is seeking a Resident Services Coordinator for one of our Atlanta communities. You will oversee resident relations, coordinate services and events, and act as a liaison with the Community Manager to foster a welcoming, safe living environment.

Responsibilities include regular onsite presence, developing programs with staff and residents, handling complaints, and promoting retention initiatives while ensuring compliance with company policies

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

• Resident Relations Management
• Regular/daily onsite attendance is required
• Develop and plan property-related services/programs in collaboration with staff, residents, and other housing agencies.
• Coordinate Monthly newsletters and implement educational programming model for social events.
• Oversee new and existing resident community outreach and community development.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Assist Community Manager in the use of consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Ensure staff compliance and consistency with Company policies and procedures.

Skills

Resident relations

Communication

Onsite presence

Education

Bachelor’s degree preferred

High School Diploma or equivalent

Job description

Asset Living, a nationwide property management group, is seeking a Resident Services Coordinator for one of our Atlanta communities. You will oversee resident relations, coordinate services and events, and act as a liaison with the Community Manager to foster a welcoming, safe living environment.

Responsibilities include regular onsite presence, developing programs with staff and residents, handling complaints, and promoting retention initiatives while ensuring compliance with company policies