Resident Services Champion

Cortland; Atlanta (GA); Presencial; USD 38 000 - 52 000; Tempo integral

Resumo da oferta

Cortland is seeking a Resident Services Specialist in Sandy Springs, GA to be the primary contact for residents within the centralized Contact Center. You will resolve concerns, foster strong relationships, and drive satisfaction and retention through service excellence in a fast-paced environment.

The role requires 2+ years of customer service, the ability to handle confidential information, and strong communication skills.

Qualificações

• 2+ years of experience delivering exceptional customer service in a high-volume environment.
• Ability to handle confidential information with discretion and integrity.
• Demonstrated time management, prioritization, and organizational skills.

Responsabilidades

• Respond to resident calls, emails, and chat inquiries with professionalism and a solutions-focused approach.
• Maintain clear communication with multiple residents, providing timely updates.
• Address questions and concerns with empathy and patience; de-escalate when needed.
• Navigate multiple platforms and adapt to evolving processes in a high-volume setting.
• Collaborate within a team to achieve shared goals.
• Uphold Fair Housing practices and company standards at all times.

Conhecimentos

Customer service

Communication

Time management

MS Office

CRM tools

Formação académica

High school diploma

Ferramentas

Funnel

OneSite

RealPage

Descrição da oferta de emprego

Cortland is seeking a Resident Services Specialist in Sandy Springs, GA to be the primary contact for residents within the centralized Contact Center. You will resolve concerns, foster strong relationships, and drive satisfaction and retention through service excellence in a fast-paced environment.

The role requires 2+ years of customer service, the ability to handle confidential information, and strong communication skills.