Bilingual Applications & Screening Specialist

Cortland; Sandy Springs (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cortland is seeking a Bilingual Screening & Applications Specialist to join its Sandy Springs, GA team. You will guide applicants from application submission to move-in, review documents, and support a positive leasing experience with empathy and clear communication.

Ideal candidates bring 2+ years of customer service in a fast-paced environment, proficiency with MS Office and property management platforms, and the ability to handle confidential information with discretion.

Qualifications

• 2+ years of experience delivering exceptional customer service in a high-volume environment.
• High school diploma or equivalent required.
• Demonstrated ability to handle confidential information with discretion and integrity.
• Exceptional time management, prioritization, and organizational skills to manage multiple tasks.

Responsibilities

• Review and process rental applications accurately, ensuring compliance with company policies and regulatory requirements.
• Collect, verify, and manage applicant documentation promptly and efficiently.
• Respond to incoming calls, emails, and chat inquiries with professionalism and solutions-oriented approach.
• Maintain clear and consistent communication with multiple applicants, providing timely updates and guidance.
• Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.
• Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized with competing priorities in a high-volume environment.
• Collaborate effectively within a team to achieve shared goals.
• Uphold Fair Housing practices and Cortland standards at all times.

Skills

Customer service

Communication skills

Empathy

Time management

Multitasking

Education

High school diploma

Tools

Microsoft Office

Funnel

OneSite

RealPage

CRM

Job description

Cortland is seeking a Bilingual Screening & Applications Specialist to join its Sandy Springs, GA team. You will guide applicants from application submission to move-in, review documents, and support a positive leasing experience with empathy and clear communication.

Ideal candidates bring 2+ years of customer service in a fast-paced environment, proficiency with MS Office and property management platforms, and the ability to handle confidential information with discretion.