Resident Services Case Manager - Community Reentry

Volunteers of America Chesapeake & Carolinas; Baltimore (MD); On-site; USD 42,000 - 55,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas is seeking a Resident Services Coordinator I to develop and monitor individual program plans for residents, coordinating intake, assessments, and employment activities. The role requires engaging with residents on an ongoing basis to ensure progress and compliance with policies.

The RSC I will supervise activities, coordinate community-based programs, and assist in release planning, with emphasis on documentation, cross‑agency collaboration, and

Qualifications

• Bachelor's Degree in human services, criminal justice, social work or related field required.
• 1 year of employment experience in human services, corrections, or community-based services provision required.
• Experience with community corrections services preferred.

Responsibilities

• Conduct intake procedures with assigned residents and review policies.
• Develop and implement individual program plans; meet with residents regularly.
• Supervise and document residents' needs; coordinate activities and community involvement.
• Participate in program groups/classes and counseling programs.
• Coordinate and monitor resident releases and community release plans.
• Maintain resident files per procedures and standards.
• Record case activities in the electronic management system; ensure audit readiness.
• Attend staff meetings and represent the program to partners and funders.

Skills

Oral communication

Written communication

Relationship building

Organization skills

Problem solving

Education

Bachelor's Degree in human services, criminal justice, social work or related field

Tools

Word processing

Spreadsheet software

Job description

Volunteers of America Chesapeake & Carolinas is seeking a Resident Services Coordinator I to develop and monitor individual program plans for residents, coordinating intake, assessments, and employment activities. The role requires engaging with residents on an ongoing basis to ensure progress and compliance with policies.

The RSC I will supervise activities, coordinate community-based programs, and assist in release planning, with emphasis on documentation, cross‑agency collaboration, and