Resident Services Coordinator: Case Manager & Reentry Advocate

Volunteers of America Chesapeake & Carolinas; Baltimore (MD); On-site; USD 38,000 - 46,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas seeks a Resident Services Coordinator I to develop, coordinate and monitor individualized program plans for residents, including intake assessments and progress reviews. The role involves working with staff to implement goals, document case activity, and ensure compliance with VOAC and ACA standards.

Responsibilities include conducting intake procedures, developing and monitoring plans, coordinating community activities, and assisting with releases

Qualifications

• Requires a Bachelors Degree in a field of human services, criminal justice, social work or related field.
• With 1 year of employment experience in human services, corrections, or community-based services provision.
• Experience with community corrections services is preferred.
• Strong oral and written communication skills.
• Ability to develop effective working relationships with residents, staff and community partners.

Responsibilities

• Conduct intake procedures with assigned residents and review regulations and policies.
• Develop and implement individual program plans with residents and meet regularly to ensure compliance.
• Supervise and document resident needs, coordinating activities in-house and in the community.
• Participate in program groups/classes, including counseling and treatment programs.
• Coordinate and monitor resident releases and community release plans.
• Maintain complete resident files in compliance with standards.
• Document case activities in the electronic management system and review files for audit readiness.
• Participate in Program Review Team meetings.
• Advocate for residents with outside entities to secure needed programs and services.
• Perform coverage duties such as incident reports, screenings, and inquiries.
• Drive on company business and transport clients as required.

Skills

Communication skills

Relationship building

Organizational skills

Problem solving

Written English

Computer skills

Education

Bachelor's degree in human services, criminal justice, social work or related field

Job description

Volunteers of America Chesapeake & Carolinas seeks a Resident Services Coordinator I to develop, coordinate and monitor individualized program plans for residents, including intake assessments and progress reviews. The role involves working with staff to implement goals, document case activity, and ensure compliance with VOAC and ACA standards.

Responsibilities include conducting intake procedures, developing and monitoring plans, coordinating community activities, and assisting with releases