Resident Services & Business Office Manager

Cascadia Senior Living; Bainbridge Island (WA); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Cascadia Senior Living on Bainbridge Island, WA is seeking a Business Office Manager to oversee the community's administrative functions, from billing and accounts receivable to HR processes and payroll coordination.

You will maintain resident and employee records, ensure accurate data, manage vendor relationships, and support a compassionate, customer-focused environment while complying with state regulations.

Qualifications

• Plans, develops, organizes, implements and evaluates business office goals, policies, and procedures.
• Answers phones, greets visitors, and coordinates vendors as necessary.
• Keeps regular office hours.
• Responds to families and staff members with compassion and understanding.
• Accumulates and maintains accurate reports and statistics.
• Inputs resident financial information within the billing system and maintains accurate and complete financial data for each of the residents, both in the computer system and a hard copy in resident files.
• Assists with new resident paperwork as needed
• Responsible for private pay collections.
• Responsible for the timely collection of all accounts receivable. Follows up directly with slow payers and initiates collection actions. Assists in collection of unpaid rents.
• Serves as community representative for HR-related programs & processes (open enrollment, new hire onboarding & benefit enrollment, recruitment, licenses & credential tracking).
• Provides excellent and timely communication to payroll on all new hires, terminations, and changes to existing employees.
• Ensures payroll information is accurate and completed per company guidelines.
• Maintains accurate employee and resident records.
• Orders supplies.
• Accurately codes, verifies goods and services rendered. Ensures all invoices are properly approved and remitted to home office for timely processing.

Responsibilities

• Inputs resident financial information within the billing system and maintains accurate data for each resident.
• Maintains accurate employee and resident records.
• Codes and verifies invoices; ensures timely processing by the home office.
• Supports HR programs including onboarding and benefits enrollment; coordinates licenses and credentials.
• Manages accounts receivable and collections; follows up with slow payers.
• Maintains office efficiency by handling vendor coordination, scheduling and communications.

Skills

Administrative skills

Computer literacy

Customer service

English proficiency

Problem solving

Self-motivation

Organization

Communication skills

Resident care empathy

Flexibility

Education

AS degree or equivalent experience

Basic bookkeeping knowledge

Food Handlers card

Tools

Billing software

Job description

Cascadia Senior Living on Bainbridge Island, WA is seeking a Business Office Manager to oversee the community's administrative functions, from billing and accounts receivable to HR processes and payroll coordination.

You will maintain resident and employee records, ensure accurate data, manage vendor relationships, and support a compassionate, customer-focused environment while complying with state regulations.