Senior Business Office Manager — Skilled Nursing

HumanGood; Seattle (WA); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

Paid time off

401(k) with employer match

HSA option

Tuition reimbursement

Cell phone plan

Employee assistance program

Job summary

HumanGood is seeking a Community Business Office Manager in Seattle to oversee resident billing, collections and front desk operations. You will manage resident accounts, process payments and refunds, and support financial inquiries with accuracy and care.

The role requires 3+ years in accounts receivable or related business office work in a skilled nursing setting, plus proficiency in common office software. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or GED is required.
• At least three years in AR, billing, collections, or business office in SNF.
• Experience managing financial records and customer inquiries.
• Proficiency with standard office software and business systems.
• Strong organizational and communication skills; confidentiality.
• Experience with Medicaid processes or resident billing preferred.

Responsibilities

• Manage private pay billing processes, including collections, posting, statements, deposits, refunds, and activity.
• Maintain accurate resident census, demographics, payer details, and financial records across systems.
• Assist with accounts payable, trust accounts, petty cash, bad debt tracking, and collections.
• Coordinate with corporate team or external billing partners as needed.
• Oversee daily Health Center front desk, receptionist, and concierge operations.
• Ensure timely, accurate work and identify process improvements.

Skills

Accounts receivable

Billing

Collections

Customer service

Organizational skills

Education

High school diploma or GED

Tools

Office software

Billing systems

Accounting software

Job description

HumanGood is seeking a Community Business Office Manager in Seattle to oversee resident billing, collections and front desk operations. You will manage resident accounts, process payments and refunds, and support financial inquiries with accuracy and care.

The role requires 3+ years in accounts receivable or related business office work in a skilled nursing setting, plus proficiency in common office software. Strong organizational and communication skills are essential.