Resident Experience Coordinator

Bridge Property Management; Anaheim (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K match

Paid Time Off

11 Paid Holidays

Paid parental leave

Job summary

The Bridge Property Management team is seeking a Resident Service Coordinator in Anaheim, CA to act as the ambassadors to residents, handling office administration and coordinating requests for timely resolution. You will work closely with the maintenance team to resolve service issues and plan community events.

This role requires strong customer service, effective communication, and attention to detail, with the ability to adapt to changing needs and maintain professional standards in a

Qualifications

• High school diploma or equivalent.
• 6 months of service industry or customer-facing experience.
• Excellent customer service skills.
• Ability to communicate effectively and develop relationships quickly.
• Ability to operate office technology including phones, scanners, copiers, and printers.
• Basic computer and data-entry skills.
• Demonstrate strong work ethic with the ability to adapt to change.
• Ability to understand and carry out oral and written instructions.

Responsibilities

• Perform office administrative functions.
• Coordinate resident requests and follow up to ensure timely resolution.
• Work with the maintenance team to resolve service requests.
• Input information into computer systems accurately and in a timely manner.
• Arrange and plan various resident events and community classes.
• Assist in planning and executing resident engagement functions.
• Follow Bridge policies and procedures and comply with Fair Housing, state, and federal laws.
• Follow all safety procedures and notify supervisor of any safety hazards.
• Complete special projects and other responsibilities as assigned.

Skills

Customer service

Communication skills

Relationship building

Organizational skills

Confidentiality & professionalism

Data entry & office tech

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Property management software

Job description

The Bridge Property Management team is seeking a Resident Service Coordinator in Anaheim, CA to act as the ambassadors to residents, handling office administration and coordinating requests for timely resolution. You will work closely with the maintenance team to resolve service issues and plan community events.

This role requires strong customer service, effective communication, and attention to detail, with the ability to adapt to changing needs and maintain professional standards in a