Resident Services Assistant

Altoona Health & Rehab; Altoona (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with employer

Paid time off

Job summary

Altoona Health & Rehab in Altoona, AL is seeking a Resident Services Assistant to support admissions, appointments, and discharge planning while serving as a welcoming point of contact for residents and families.

You will assist with documentation, coordinate care across the team, and help ensure smooth transitions of care. A CNA is preferred but not required, and employment includes background checks and drug screening.

Qualifications

• Experience assisting with admissions and discharge planning.
• Ability to document accurately per facility policies.
• Background check and drug screening will be conducted.

Responsibilities

• Assist the Resident Services Coordinator with processing admission paperwork and meeting with residents and families to gather required information.
• Help complete and document social services assessments, including follow-up throughout a resident's stay.
• Support discharge planning by helping coordinate paperwork, services, resources, and communication with residents and families.
• Schedule and manage resident appointments, including communicating appointment details and coordinating transportation as needed.
• Work with nurses, therapists, and other team members to address resident needs and support smooth transitions of care.
• Participate in care conferences and help follow up on resident and family questions or concerns.
• Maintain accurate, timely documentation in accordance with facility policies and applicable requirements.
• Advocate for residents' rights, preferences, and dignity in every interaction.
• Keep the Resident Services Coordinator informed of upcoming appointments, discharge needs, incomplete paperwork, and concerns requiring follow-up.

Skills

Administrative support

Communication

Schedule coordination

Empathy

Education

Certified Nursing Assistant (CNA) preferred

Job description

Join Our Compassionate Team at Altoona Health & Rehab as a Resident Services Assistant!

Located at 6532 Walnut Grove Road, Altoona, AL 35952, Altoona Health & Rehab is dedicated to providing exceptional care and support to our residents. We are seeking a Resident Services Assistant to support our Resident Services Coordinator and help residents and families navigate admissions, appointments, and discharge planning.

As a Resident Services Assistant, you will play a vital role in keeping important details organized while providing residents and families with a welcoming, helpful point of contact.

Responsibilities

• Assist the Resident Services Coordinator with processing admission paperwork and meeting with residents and families to gather required information.
• Help complete and document social services assessments, including follow-up throughout a resident's stay.
• Support discharge planning by helping coordinate paperwork, services, resources, and communication with residents and families.
• Schedule and manage resident appointments, including communicating appointment details and coordinating transportation as needed.
• Work with nurses, therapists, and other team members to address resident needs and support smooth transitions of care.
• Participate in care conferences and help follow up on resident and family questions or concerns.
• Maintain accurate, timely documentation in accordance with facility policies and applicable requirements.
• Advocate for residents' rights, preferences, and dignity in every interaction.
• Keep the Resident Services Coordinator informed of upcoming appointments, discharge needs, incomplete paperwork, and concerns requiring follow-up.

Benefits

• Competitive pay.
• Health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off.

Experience as a Certified Nursing Assistant (CNA) is preferred but not required.

Join us in creating a supportive environment where residents feel heard, families feel informed, and the details of their care are handled with attention and respect.

As part of the employment process, all candidates may be subject to a background check. This check may include, but is not limited to, criminal history, employment verification, education verification, and reference checks. The information obtained through these background checks will be used solely to evaluate your suitability for employment. Any discrepancies or false information provided may result in disqualification from consideration or termination if already employed. By applying for employment, you consent to the background check process as outlined above.

This organization is committed to maintaining a drug-free workplace. All candidates who receive a conditional offer of employment may be required to undergo drug screening. Drug screening may include testing for illegal substances and certain prescription medications that may impair job performance or safety. Refusal to undergo drug screening or testing positive for prohibited substances may result in the withdrawal of a job offer or disciplinary action, up to and including termination. By applying for employment, you consent to the drug screening process as outlined above.

This organization does not exclude, deny benefits to, or otherwise discriminate against any person based on race, color, national origin, disability, or age in admission to, participation in, or receipt of services and benefits of its activities or in employment. This policy applies whether carried out directly by the organization or through a contractor or other entity.

This statement complies with Title VI of the Civil Rights Act of 1964 (45 C.F.R. Part 80), Section 504 of the Rehabilitation Act of 1973, as amended (45 C.F.R. Part 84), and the Age Discrimination Act of 1975, as amended (45 C.F.R. Part 91).

All information obtained through the background check and drug screening process will be kept confidential and used solely to evaluate qualifications for employment.

Please note that the background check and drug screening policies may be subject to additional requirements or variations based on local, state, or federal laws.

This statement is for informational purposes only and does not constitute a contract of employment. Policies and procedures regarding background checks and drug screenings may vary by jurisdiction and are subject to change at the discretion of the organization.