Resident Services Aide — Full-Time

State of Michigan; Midland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

State of Michigan is seeking a Department of State Aide to assist Michigan residents by reviewing requests, determining eligibility, and processing a variety of transactions. You will answer questions and help customers understand available online options with accuracy and care.

This full-time role requires organization, attention to detail, and strong communication. Expect a 40+ hour work week, possible relief travel, and adherence to state procedures and security requirements.

Qualifications

• Assist Michigan residents by reviewing requests and checking eligibility.
• Process transactions and answer questions while upholding program rules.
• Explain online services and options to customers clearly and accurately.

Responsibilities

• Review requests and determine eligibility for services.
• Process a variety of transactions and respond to inquiries.
• Help customers understand online options and navigate forms.

Skills

Customer service

Organizational

Attention to detail

Communication

Education

High school diploma

Job description

State of Michigan is seeking a Department of State Aide to assist Michigan residents by reviewing requests, determining eligibility, and processing a variety of transactions. You will answer questions and help customers understand available online options with accuracy and care.

This full-time role requires organization, attention to detail, and strong communication. Expect a 40+ hour work week, possible relief travel, and adherence to state procedures and security requirements.