Public Services Aide: Eligibility & Customer Help

State of Michigan; Bay City (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

State benefits

Job summary

State of Michigan is seeking a full-time position in the Department of State. You will work directly with Michigan residents to review requests, check eligibility, and ensure applications meet requirements. You will process transactions, answer questions, and help customers understand services and online options.

The role emphasizes accuracy, organization, and timely service to the public, with benefits eligibility and a varied 40+ hour work week. Occasional travel may be required.

Qualifications

• High school diploma or equivalent is required.
• Experience in public service environments is preferred.
• Strong attention to detail and accuracy in paperwork and data entry.

Responsibilities

• Review applications and requests to determine eligibility and compliance.
• Process a variety of transactions and respond to inquiries from Michigan residents.
• Explain available services and online options to customers.
• Stay organized and complete tasks accurately and on time.

Skills

Customer service

Organizational skills

Attention to detail

Education

High school diploma

Job description

State of Michigan is seeking a full-time position in the Department of State. You will work directly with Michigan residents to review requests, check eligibility, and ensure applications meet requirements. You will process transactions, answer questions, and help customers understand services and online options.

The role emphasizes accuracy, organization, and timely service to the public, with benefits eligibility and a varied 40+ hour work week. Occasional travel may be required.