State Services Aide - Community Help & Frontline Support

State of Michigan; Detroit (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

State of Michigan is seeking a Department of State Aide to assist Michigan residents by reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and guide customers through available services and online options.

The role requires the ability to work a full-time schedule, with potential travel to different branch offices and adherence to security and pre-employment checks. A high school diploma is typically required.

Qualifications

• Educational level typically acquired through completion of high school.
• No specific type or amount is required for Department of State Aide 6.
• One year of experience equivalent to a Department of State Aide 6.
• Two years of experience equivalent to a Department State Aide, including one year equivalent to a Department State Aide 7.

Responsibilities

• This role is all about helping people. You’ll work directly with Michigan residents to review their requests, check eligibility, and make sure their applications meet requirements.
• You’ll process a variety of transactions, answer questions, and help customers understand different services and online options.

Education

High school diploma

Job description

State of Michigan is seeking a Department of State Aide to assist Michigan residents by reviewing requests, checking eligibility, and ensuring applications meet requirements. You will process transactions, answer questions, and guide customers through available services and online options.

The role requires the ability to work a full-time schedule, with potential travel to different branch offices and adherence to security and pre-employment checks. A high school diploma is typically required.