Department of State Aide 6-E8 - Highland #182

State of Michigan; Highland (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

State employee benefits

Job summary

State of Michigan is seeking a full-time team member to directly assist Michigan residents. You will review requests, verify eligibility, and ensure applications meet requirements, handling a range of transactions and inquiries with accuracy.

The role emphasizes helping customers understand services and online options while staying organized and delivering timely results. A strong emphasis on compliance and customer-focused service is essential.

Qualifications

• High school diploma or equivalent required.
• Background checks and security clearances may apply.
• Must be a U.S. citizen or eligible to work in the United States.

Responsibilities

• Review requests and determine eligibility.
• Process a variety of transactions accurately.
• Answer questions and assist customers with services and online options.
• Maintain organized records and meet deadlines.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Education

High school diploma or equivalent

Job description

Job Description

This role is all about helping people. You’ll work directly with Michigan residents to review their requests, check eligibility, and make sure their applications meet requirements. You’ll process a variety of transactions, answer questions, and help customers understand different services and online options. If you like working with people, staying organized, and getting things done accurately and on time, this job gives you a meaningful way to serve your community.

Appointment Type / Benefits

This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

Work Schedule

As a Full-Time position, the incumbent(s) will work a varied schedule of 40+ hours per week. Occasional travel may be required for relief assignments at other branch offices.

Branch Operations

• Monday, Tuesday, Thursday, Friday: 8:30 a.m. - 5:30 p.m.
• Wednesday: 8:30 a.m. - 8:0 p.m.

Experience and Education

Educational level typically acquired through completion of high school.

• 6 Level - No specific type or amount is required.
• 7 Level - One year of experience equivalent to a Department of State Aide 6.
• E8 Level - Two years of experience equivalent to a Department of State Aide, including one year equivalent to a Department State Aide 7.

Requirements

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

If you are scheduled for an interview based on your application and fail to attend the interview without proper notice (i.e. no call/no show or cancellation without valid reason), you will be removed from the selections process and will be ineligible for consideration of similar positions for the following six months.

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State, criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

CDLKTEX: Pursuant to the Commercial Motor Vehicle Safety Enhancement (CMVSE) Act and the requirements established by the Federal Motor Carrier Safety Administration (FMCSA), this designation requires a nationwide criminal history background check prior to position appointment. The employee, once appointed, is required to successfully complete a formal CDL training course, and knowledge test prior to certification as a CDL Knowledge Test Examiner. Additionally, the incumbent will be required to pass refresher training and examination every four years.

SECCHDPOS: Position requires incumbent to be a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security.

As part of the Department of State’s continued efforts to produce secure driver’s licenses and personal identification cards, state law (Public Act 7 of 2008) requires the Department to perform security checks on designated positions. This notice is to inform you that if you are appointed to a Security Checked Position, you must provide proof of U.S. Citizenship and continue to meet the requirements for the duration of the position. Employment may be terminated if U.S. Citizenship cannot be verified by the first day of employment. The following documents may be used to verify proof of citizenship*:

• Original certified birth certificate issued by a government unit in the U.S. or U.S. territory
• Valid, unexpired U.S. passport
• Certificate of Citizenship (N-560, or N-561)
• Certificate of Naturalization (N-550, N-570 or N-578)

Note: Photo identification must be provided. The current legal name and date of birth on the citizenship and identity documents should match. Spelling needs to match exactly. Date of birth needs to be an exact match. If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

View The Job Specification At

http://www.michigan.gov/documents/DepartmentofStateAide_12503_7.pdf

MDOS is proud to be a silver level Veteran-Friendly Employer

Michigan Veterans Affairs Agency

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.