Eligibility & Customer Service Aide

State of Michigan; Highland (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

State employee benefits

Job summary

State of Michigan is seeking a full-time team member to directly assist Michigan residents. You will review requests, verify eligibility, and ensure applications meet requirements, handling a range of transactions and inquiries with accuracy.

The role emphasizes helping customers understand services and online options while staying organized and delivering timely results. A strong emphasis on compliance and customer-focused service is essential.

Qualifications

• High school diploma or equivalent required.
• Background checks and security clearances may apply.
• Must be a U.S. citizen or eligible to work in the United States.

Responsibilities

• Review requests and determine eligibility.
• Process a variety of transactions accurately.
• Answer questions and assist customers with services and online options.
• Maintain organized records and meet deadlines.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Education

High school diploma or equivalent

Job description

State of Michigan is seeking a full-time team member to directly assist Michigan residents. You will review requests, verify eligibility, and ensure applications meet requirements, handling a range of transactions and inquiries with accuracy.

The role emphasizes helping customers understand services and online options while staying organized and delivering timely results. A strong emphasis on compliance and customer-focused service is essential.