Resident Services Advisor

Community Association Management, Limited; Charlotte (NC); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and 401

K

Job summary

Community Association Management is seeking a Resident Services Advisor in Charlotte, NC. You will be the voice of the company, resolving concerns, answering questions, and building trust with residents across multiple channels.

You will handle inquiries, assist with account questions, and ensure interactions reflect clarity, professionalism, and service excellence across our communities.

Qualifications

• Minimum of 1 year of customer service experience in an office environment.
• Background in property management, HOA, legal, or real estate is a plus.
• Excellent communication and active listening skills.
• Ability to handle high call volumes and de-escalate concerns calmly and professionally.
• Strong typing, organization, and time management skills.
• Comfortable navigating multiple systems simultaneously.
• Full-time, 40 hours per week (Monday–Friday).
• Shifts may vary between 8:00 AM and 6:00 PM.
• Sedentary role with extended headset use.

Responsibilities

• Respond promptly and courteously to resident inquiries via phone, email, and chat.
• Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions.
• Document all homeowner interactions and create support tickets for follow-up needs.
• Assist with password resets, document navigation, and payment processing guidance.
• Coordinate with internal teams to ensure timely issue resolution.
• Assist closing attorneys with processes related to community transitions.
• Provide consistent support in line with our service standards.

Skills

Communication

Active listening

De-escalation

Typing

Organization

Time management

Multi-system navigation

Education

1 year customer service experience

Job description

Community Association Management | Full time

Charlotte, United States

At Community Association Management, we believe that communities deserve better — and we’re on a mission to deliver just that.

With decades of dedicated experience across the Carolinas, we provide exceptional community management services through innovation, integrity, and a commitment to excellence. Our team is made up of passionate professionals who work together to advance the common cause: supporting the neighborhoods and communities we serve with care, transparency, and accountability.

Whether it’s through our proactive Community Managers, knowledgeable Compliance Inspectors, or compassionate Resident Services Advisors, every member of our team plays a vital role in improving the quality of life for the communities we support.

We foster a culture of collaboration, professional growth, and service excellence — because when our team thrives, our communities do too.

Join us and be part of something meaningful.

community association maintenance is a division of community association management.

Job Description

At Community Association Management, we believe that every resident interaction is a chance to make things better. Our WHY is to creatively find solutions and overcome challenges so that we can work together to advance the common cause. As a Resident Services Advisor, you are the voice of our company — resolving concerns, answering questions, and building trust, one conversation at a time.

About the Role

The Resident Services Advisor is the first point of contact for residents across the communities we manage. You’ll support them through multiple communication channels, address account questions, and ensure that every interaction reflects our commitment to clarity, professionalism, and service excellence.

What You’ll Do

• Respond promptly and courteously to resident inquiries via phone, email, and chat.
• Resolve resident concerns by researching account history, processing payments, and managing technical or policy-related questions.
• Document all homeowner interactions and create support tickets for follow-up needs.
• Assist with password resets, document navigation, and payment processing guidance.
• Coordinate with internal teams to ensure timely issue resolution.
• Assist closing attorneys with processes related to community transitions.
• Provide consistent support in line with our service standards.

What You’ll Bring

Minimum of 1 year of customer service experience in an office environment.

Background in property management, HOA, legal, or real estate is a plus.

Excellent communication and active listening skills.

Ability to handle high call volumes and de-escalate concerns calmly and professionally.

Strong typing, organization, and time management skills.

Comfortable navigating multiple systems simultaneously.

Full-time, 40 hours per week (Monday–Friday).

Shifts may vary between 8:00 AM and 6:00 PM.

Sedentary role with extended headset use.

Join Our Mission

If you thrive in a people-first, service-focused role and want to be part of a team that values transparency and trust, we welcome your passion for problem-solving and communication.

Benefits

• Medical, Dental, Vision, Life, and 401K

Community Association Management and its divisions are proud to be an Equal Opportunity Employer. We’re committed to building inclusive teams and do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.