Resident Experience Coordinator

The NRP Group LLC; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission & bonus

Paid vacation

11 holidays

Maternity & parental leave

Disability insurance

Medical/Dental/Vision/Life insurance

401(k) match

Training & growth

Referral programs

Job summary

The NRP Group LLC is seeking a Community Assistant for our affordable Charlotte, NC property, Residences at Cedar Creek. You will support daily property operations, coordinate leasing activities, and ensure excellent customer service for residents.

Under the Community Manager, you will handle administrative tasks, assist in revenue goals, manage resident relations, and participate in team development while potentially supporting other properties as needed.

Qualifications

• Experience in customer service or leasing is a plus.
• Strong administrative and data entry skills are required.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Maximize revenue and monitor rent collections to support property performance.
• Ensure accurate Yardi data input and leasing activity reporting.
• Assist Community Manager in achieving occupancy goals and renewals.
• Maintain resident files and payroll reporting.
• Lease apartments, answer inquiries, show units, and prepare move-in paperwork.
• Monitor market activity, renewals, and compliance with regulations.
• Provide excellent customer service and respond to residents promptly.
• Assist in recruiting and developing team members and may help at other properties.

Skills

Customer service

Administrative skills

Detail oriented

Job description

The NRP Group LLC is seeking a Community Assistant for our affordable Charlotte, NC property, Residences at Cedar Creek. You will support daily property operations, coordinate leasing activities, and ensure excellent customer service for residents.

Under the Community Manager, you will handle administrative tasks, assist in revenue goals, manage resident relations, and participate in team development while potentially supporting other properties as needed.