Resident Service Coordinator

AgeSpan; Marblehead (MA); Hybrid; USD 32,760 - 35,100; Part time

Benefits offered by this job

Flexible schedule

Healthcare (medical, dental)

403b Retirement Plan

Paid Time Off - vacation, sick days, &

Hybrid work opportunities

Job summary

AgeSpan seeks a Resident Service Coordinator to coordinate services for residents at assigned housing site(s) and liaise with Housing Authority staff. You will identify resources, supervise volunteers, and develop programs to meet residents’ needs.

Responsibilities include assisting with Home Care eligibility, organizing meetings, and documenting activities to meet contractual standards. Flexible schedule and hybrid work options are available in Massachusetts.

Qualifications

• BA/BS degree preferred; LSW preferred.
• Knowledge of housing/social services for elderly/disabled population.
• Solid written, verbal, interpersonal and team skills.

Responsibilities

• Coordinate services and schedule office hours at housing site(s).
• Inform residents about State Home Care and other publicly funded programs; assist with referrals.
• Recruit, train and supervise volunteers for group/congregate activities.
• Identify gaps in services and implement a range of services and programs.
• Assist in screening residents for Home Care Program eligibility and care plans.
• Work with community organizations to provide programs and supports for aging in place.
• Provide documentation to meet contractual/administrative standards.
• Organize regular meetings with residents for social, recreational, educational needs.
• Attend supervisor and team meetings and relevant trainings.
• Other related duties as assigned.

Skills

Interpersonal skills

Microsoft Office

Verbal communication

Teamwork

Education

BA/BS degree

LSW preferred

Tools

MS Office

Job description

About Us

Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought‑leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Benefits

Depending on your role and your hours, we offer:

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE!

Position Responsibilities

The Resident Service Coordinator is responsible for the direct coordination of services and supports to residents at assigned housing site(s). Responsibilities include identifying and accessing resources beneficial to residents as needed, acting as a liaison between the Housing Authority and residents when appropriate, and working collaboratively with Housing Authority staff on behalf of all residents.

Essential Functions

• Coordinate and facilitate services/activities and schedule office hours at designated housing site(s).
• Inform residents about State Home Care and other publicly funded programs and public benefits. Make referrals and assist residents with securing benefits as appropriate.
• Recruit, train and supervise volunteers who will assist with group/congregate activities.
• Identify gaps in services for residents. Develop, implement and offer a range of services and programs to residents with the goals of establishing and maintaining cost effectiveness and affordable services, and meeting unmet needs.
• Assist in screening residents for Home Care Program eligibility and establish appropriate care plans with the AgeSpan Care Manager(s) and Nurse(s) assigned to the sites.
• Work closely with community organizations and social service providers to provide programs, supports and services to allow residents to age in place.
• Provide accurate and timely documentation to meet all contractual and administrative standards as required by the Department of Housing and Community Development, Elder Services and, if appropriate, the Housing Authority. Provide regular updates, feedback and reports to Housing Authority staff to preserve residents’ tenancy.
• Organize regular meetings with residents to address social, recreational and educational needs. Identify problems and issues and approaches to dealing with them.
• Attend regularly scheduled meetings with supervisor and RSC team, and AgeSpan all staff meetings.
• Attend relevant trainings and workshops.
• Other related duties as assigned.

Qualifications

BA/BS Degree preferred; LSW preferred. Knowledge of and experience with housing/social services with elderly/disabled population strongly preferred. Knowledge of Housing/Disability laws and regulations helpful. Solid written, verbal, interpersonal and team skills. Strong computer skills and comfort with Microsoft applications and programs. MARSCH (Massachusetts Association of Resident Service Coordinators) Certification helpful but not required. SHINE (Serving the Health Insurance Needs of Everyone) certification a plus.

Hours

22.5 per week. The pay range for this position is $28.00 - $30.00/hour.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work‑life balance.