Resident Service Coordinator

Silver Tree Residential, LLC; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Silver Tree Residential, LLC seeks a dependable Resident Service Coordinator to support seniors at Melrose Villa Hermosa. The role builds partnerships with agencies, coordinates on-site services, and promotes resident self-sufficiency while ensuring compliance with HUD and program standards.

Candidates should have a bachelor's degree in gerontology or social work, three years of social services experience, strong communication skills, and proficiency with MS Office; a master's degree is

Qualifications

• Minimum bachelor’s degree in gerontology, social work or related field.
• Three years of experience providing social services for the elderly.
• Strong written and verbal communication skills.
• Knowledge of MS Office and Excel required.
• Master’s degree and/or certification preferred but not required.

Responsibilities

• Develop relationships with agencies and nonprofits to assist residents.
• Coordinate educational programming, wellness presentations and on-site events.
• Serve as liaison with medical providers and community agencies.
• Report abuse, neglect, or exploitation in compliance with state law.
• Maintain resident files in HUD compliance and prepare reports.
• Create resource directory and assist with transitions into/out of the facility.
• Attend home visits and support move-in processes for prospective tenants.

Skills

Written communication

Verbal communication

Problem solving

Advocacy

Organizational skills

Education

Bachelor's in Gerontology

Bachelor's in Social Work

Master's degree (preferred)

Tools

MS Office

Excel

Job description

RESIDENT SERVICE COORDINATOR

Silver Tree Residential, LLC is one of the fastest growing property management companies in the industry. We were formed in 2008 to operate a growing portfolio of multi-family and senior apartment communities. Our primary goal is to provide the best quality housing possible to our residents with safe, quiet, and amenity filled communities. Our exhaustive resident screening process is important to making each property successful, by aiming to improve the quality of our residents' living environment. Furthermore, we have been successful in achieving extremely high REAC and MOR scores in all of our communities. It is through this firm commitment to excellence, that we at STR demonstrate a resounding record of success with our ever-growing portfolio of housing communities.

Silver Tree Residential is looking for a dependable and experienced Service Coordinator to join our team and residents. Melrose Villa Hermosa is comprised of 80 apartment homes for SENIORS. We are looking for a compassionate & motivated individual who is willing to uphold our community to the highest standards and help improve the quality of life of our residents.

Essential Functions And Responsibilities

• SC will develop relationships and partnerships with multiple agencies and nonprofits in the area to help provide services for residents of the site.
• SC will link and develop ongoing educational programming, wellness presentations and on-site events for residents that enable, empower and promote resident self-sufficiency.
• Demonstrates a solid working knowledge of federal, state and local resources, including entitlement and means-tested programs available to seniors that support a consumer-directed approach toward independent living.
• Serves as a liaison with medical and professional services providers, and community agencies and/or upon request and/or authorization from the resident or his/her legal representative.
• Will report abuse, neglect or exploitation of a resident in accordance and compliance with appropriate state statutes, and standards of ethical practice.
• SC shall not provide direct services to residents but may provide limited case management when requested and authorized by the resident.
• Maintains resident files in compliance with HUD and Silver Tree Residential requirements, utilizing such files to prepare and submit HUD regulatory reports as directed.
• Employee shall develop and maintain a resource directory for the apartment community.
• When consumer-directed, SC shall assist the resident, family and designated representatives with transition into and out of the facility.
• Accompanies Community Director on apartment inspections, and collaboratively assesses and coordinates plan with residents to continue to age in place. Service Coordinator will follow up on any referrals from inspections from property management team.
• Creates monthly calendar and site newsletter with input from Community Director and other staff as needed.
• Attends home visits of prospective tenants to engage in early communication about Service Coordination program and assist in move in process.

Qualifications

• Individual will possess a minimum of a bachelor’s degree in gerontology, social work or related field. Master’s degree and/ or AASC Professional Services Coordinator certification is preferred but not required.
• Individual will possess a minimum of three years of experience providing social services and a genuine interest in continuing education that directly serves the elderly.
• Individual will be informed as to legal liability issues relevant to the provision of social services to at-risk populations.
• Individual will possess a sincere commitment and passion to serve an elderly population characterized by physical, functional, social and cognitive challenges.
• Individual will possess strong written and verbal communication skills, and the ability to problem-solve, educate and advocate for vulnerable adults.
• Excellent organizational skills and knowledge of MS Office and experience with Excel spreadsheets is required.

To ensure STR gets the best candidates, we offer a competitive salary and benefit package.

Silver Tree Residential is an Equal Opportunity Employer and Drug-Free Workplace.