Resident Service Coordinator

Perennial Properties; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee housing discount

Paid time off 12 days

8 paid holidays

Medical Insurance

Dental Insurance

Vision Insurance

Life and AD&D insurance

Disability insurance

Flexible schedule

Supportive team culture

Job summary

Perennial Properties is seeking a Resident Service Coordinator in Atlanta to own the events calendar for two Class A communities, manage sponsorships, and serve as the primary resident contact. You’ll coordinate front desk operations, partner with local businesses, and ensure exceptional resident experiences across two vibrant neighborhoods.

The role requires 2+ years in resident-facing roles, strong planning and vendor management skills, and a flexible schedule including some evenings and

Qualifications

• 2+ years in a resident-facing service or community programming role.
• Proven experience planning and running events, including budgets and vendor management.
• Comfort with community outreach, sponsorship sales, or business development.
• Excellent written and verbal communication skills.
• Proficiency with property management software (Entrata preferred), spreadsheets, email, and social media.
• Valid driver’s license and reliable transportation; role moves between two sites.
• Flexibility to work evenings, weekends, and some holidays.
• High school diploma or equivalent; associate or bachelor’s degree preferred.

Responsibilities

• Own the monthly and annual events calendar for both communities, reflecting 55+ residents’ interests.
• Plan events end-to-end: budget, setup, catering, entertainment, supplies, staffing, accessibility, cleanup.
• Promote events via flyers, newsletters, digital signage, and personal invitations.
• Run events on days with evenings and weekends.
• Track attendance, budget, and resident feedback to improve programming.
• Secure sponsorships from local restaurants, healthcare, financial providers, retailers, and services.
• Prepare sponsorship proposals and ensure deliverables and sponsor recognition.
• Represent communities at local chambers and business associations; report results.
• Serve as primary resident contact; respond within one business day and resolve issues.
• Prepare notices, advisories, and monthly newsletters for both sites.
• Cover front desk as needed; greet visitors, manage deliveries, and building access.
• Process maintenance requests, dispatch work orders, and confirm completion.
• Manage event vendors and service contractors, including scheduling and insurance.
• Support life-safety inspections and emergency procedures.
• Coordinate move-ins/outs, elevator reservations, amenity bookings, and parking.

Skills

Event planning

Vendor management

Sponsorship sales

Resident relations

Communication

Multisite coordination

Time management

Customer service

Education

High school diploma

Bachelor’s degree preferred

Tools

Entrata

Spreadsheets

Email

Social media

Job description

About Perennial Properties

At Perennial Properties, you’re not just leasing apartments—you’re creating experiences and helping people find a place to call home.

We are a boutique, owner-operated firm managing Class A communities in some of Atlanta’s most sought-after, BeltLine-connected neighborhoods—including Inman Park, West Midtown, and Old Fourth Ward—where our teams have direct access to leadership and the ability to truly make an impact. If you’re looking for a role where you can grow your career, earn strong income, and be part of a company that values both performance and culture—this is it.

About the Opportunity

As the Resident Service Coordinator, you’ll be the heart of the community. You’ll be the first friendly face residents and their families turn to, and the person who makes life at our communities feel connected and vibrant.

You’ll own the full resident events program at both sites, from wellness classes and educational workshops to seasonal celebrations and social gatherings. You’ll also build relationships with local businesses to secure sponsorships that bring those events to life. Day to day, you’ll keep operations running smoothly through front-desk coverage, maintenance coordination, resident communications, and move-in and move-out logistics.

This role is perfect for someone who loves people, thrives on planning great events, and isn’t afraid to pick up the phone and make a connection.

Why You’ll Love Working at Perennial

• 50% employee housing discount at select Perennial communities after 30 days
• 12 days of paid time off, increasing with tenure, plus 8 paid holidays
• Medical, dental, and vision coverage
• Company-paid Basic Life and AD&D insurance ($50,000)
• Supplemental options, including short- and long-term disability, accident, critical illness, and hospital confinement coverage
• Flexible schedule that balances weekday hours with event coverage
• A supportive team that values growth, creativity, and great service

What You’ll Do

Resident Events

• Own the monthly and annual events calendar for both communities, with programming that reflects the interests of our 55+ residents: social, wellness, educational, and seasonal
• Plan every event end to end, including budget, setup, catering, entertainment, supplies, staffing, accessibility, and cleanup
• Promote events through flyers, newsletters, digital signage, and personal invitations, especially to new residents or those less likely to attend on their own
• Run events on the day, including some evenings and weekends
• Track attendance, budget, and resident feedback to keep making the program better

Sponsorships & Community Partnerships

• Secure sponsorships from local restaurants, healthcare providers, financial institutions, retailers, and service providers to fund and enrich events
• Prepare sponsorship proposals, confirm deliverables, and make sure every sponsor receives the recognition they were promised
• Represent our communities at chambers of commerce, business associations, and local events
• Track sponsorship revenue and in-kind contributions and report results to the Regional Director

Resident Relations

• Serve as the primary point of contact for resident questions and concerns, responding within one business day
• Follow every resident issue through to resolution, keeping residents informed along the way
• Prepare community notices, service advisories, and monthly newsletters for both sites
• De-escalate resident concerns with patience and professionalism
• Cover the front desk as needed, greeting visitors, managing deliveries, and overseeing building access
• Process maintenance requests, dispatch work orders, and confirm completion with residents
• Manage event vendors and service contractors, including scheduling, insurance documentation, and quality checks
• Support emergency procedures and confirm life-safety inspections and certifications stay current
• Coordinate move-ins, move-outs, elevator reservations, amenity bookings, and parking assignments

What You Bring

• 2+ years in a resident-facing service or community programming role, ideally in senior living, active adult, property management, or hospitality
• Proven experience planning and running events, including budgets and vendor management
• Comfort with community outreach, sponsorship sales, or business development, including cold outreach
• Excellent written and verbal communication, with the ability to explain policy firmly and kindly
• Proficiency with property management software (Entrata preferred), spreadsheets, email, and social media
• A valid driver’s license and reliable transportation, since the role moves between two sites
• Flexibility to work evenings, weekends, and occasional holidays around the events calendar
• High school diploma or equivalent required; associate or bachelor’s degree preferred

Bonus Points For

• Experience working with a 55+ or active adult resident population
• An existing network of local business contacts