Two-Site Community Events & Resident Services Lead

Automatic Data Processing, Inc.; Atlanta (GA); On-site; USD 28,000 - 30,000; Full time

Job summary

Perennial Properties in Atlanta, GA, is seeking a dedicated Resident Service Coordinator to be the friendly heart of our communities. You will lead the monthly and annual resident events for two sites, manage budgets, coordinate vendors, and build partnerships with local businesses. You’ll handle resident communications, move-ins/outs, and front-desk coverage.

The role requires 2+ years in resident-facing service, strong planning and communication, and flexibility to work evenings and weekends.

Qualifications

• 2+ years in a resident-facing service or community programming role, ideally in senior living, property management, or hospitality.
• Proven experience planning and running events, including budgets and vendor management.
• Comfort with community outreach, sponsorship sales, or business development, including cold outreach.
• Excellent written and verbal communication, with the ability to explain policy firmly and kindly.
• Proficiency with property management software (Entrata preferred), spreadsheets, email, and social media.
• A valid driver's license and reliable transportation, since the role moves between two sites.
• Flexibility to work evenings, weekends, and occasional holidays around the events calendar.
• High school diploma or equivalent required; associate or bachelor's degree preferred.

Responsibilities

• Own the monthly and annual events calendar for both communities, with programming that reflects the interests of our 55+ residents: social, wellness, educational, and seasonal.
• Plan every event end to end, including budget, setup, catering, entertainment, supplies, staffing, accessibility, and cleanup.
• Promote events through flyers, newsletters, digital signage, and personal invitations, especially to new residents or those less likely to attend on their own.
• Run events on the day, including some evenings and weekends.
• Track attendance, budget, and resident feedback to keep making the program better.
• Secure sponsorships from local restaurants, healthcare providers, financial institutions, retailers, and service providers to fund and enrich events.
• Prepare sponsorship proposals, confirm deliverables, and ensure sponsors receive recognition.
• Represent our communities at chambers of commerce, business associations, and local events.
• Track sponsorship revenue and in-kind contributions and report results to the Regional Director.
• Serve as the primary point of contact for resident questions and concerns, responding within one business day.
• Follow every resident issue through to resolution, keeping residents informed along the way.
• Prepare community notices, service advisories, and monthly newsletters for both sites.
• De-escalate resident concerns with patience and professionalism.
• Cover the front desk as needed, greeting visitors, managing deliveries, and overseeing building access.
• Process maintenance requests, dispatch work orders, and confirm completion with residents.
• Manage event vendors and service contractors, including scheduling, insurance documentation, and quality checks.
• Support emergency procedures and confirm life-safety inspections and certifications stay current.
• Coordinate move-ins, move-outs, elevator reservations, amenity bookings, and parking assignments

Skills

Resident services

Event planning

Budget management

Vendor management

Communication

Driver's license

Flexible schedule

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Entrata software

Job description

Perennial Properties in Atlanta, GA, is seeking a dedicated Resident Service Coordinator to be the friendly heart of our communities. You will lead the monthly and annual resident events for two sites, manage budgets, coordinate vendors, and build partnerships with local businesses. You’ll handle resident communications, move-ins/outs, and front-desk coverage.

The role requires 2+ years in resident-facing service, strong planning and communication, and flexibility to work evenings and weekends.