Leasing & Resident Experience Manager

The Related Group; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base Salary + Performance Bonus

Employer-paid life and disability ins.

Employer Matching 401k

Paid time off

Professional development and tuitionre

Job summary

TRG Management in Florida is seeking a proactive Community Experience Manager to lead leasing and resident engagement across our portfolio. You will plan events, develop loyalty programs, and drive occupancy while monitoring key performance indicators.

Collaborate with teams across communities to share best practices, enhance resident satisfaction, and sustain revenue growth. A strong focus on service, communication, and team leadership will be essential to succeed.

Qualifications

• Experience planning resident events and loyalty programs.
• Ability to monitor occupancy goals and analyze performance metrics.
• Strong written and verbal communication with residents and teams.
• Proven leadership and collaboration across multiple communities.

Responsibilities

• Ensures achievement of the community’s leasing and occupancy goals.
• Represent the TRG brand by embodying our mission, vision, and values – and infusing them into resident programs and relations
• Goes beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience.
• Plan resident events, activities, and loyalty programs that can help add value to your community and drive incremental revenue
• Manage resident communication initiatives, effectively identifying and sharing meaningful information
• Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering exceptional service to our customers and residents.
• Update and monitor key performance indicators that measure traffic activity, closing ratios, application and leasing signing, resident satisfaction, move-ins/move-outs, and renewal rates, along with other key community metrics
• Research and help establish programs for each phase of the resident lifecycle — from application process to lease signing to renewal
• Maintain a database of proven best practices for resident experience programs
• Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance
• Inspire your community colleagues to continually strengthen resident event strategies
• Partner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goals
• Serve as a go-to resource for residents and community teams

Job description

TRG Management in Florida is seeking a proactive Community Experience Manager to lead leasing and resident engagement across our portfolio. You will plan events, develop loyalty programs, and drive occupancy while monitoring key performance indicators.

Collaborate with teams across communities to share best practices, enhance resident satisfaction, and sustain revenue growth. A strong focus on service, communication, and team leadership will be essential to succeed.