Resident Resource Navigator & Community Connector

Volunteers-of-Americ; Everett (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation and Sick Time

Holidays

Medical, Dental, and Vision

Health Savings Account (HSA)

Flexible Savings Account (FSA) medical

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America Western Washington seeks a Resident Community Resource Advocate (CRA) to coordinate resident enrichment and resource navigation for the TenantConnect program across Snohomish County.

You will work with property staff and partners to connect residents with public benefits, housing resources, healthcare, and employment services. The role emphasizes on-site support, event coordination, and timely reporting.

Qualifications

• Bachelor’s degree or equivalent education and relevant professional experience.
• Experience providing direct support, outreach, or resource navigation to individuals and families accessing community-based, public benefit, housing, healthcare, or social service systems.
• Demonstrated experience working with individuals experiencing complex barriers, including housing instability, food insecurity, disabilities, mental health challenges, and substance use disorders.
• Reliable transportation and ability to travel regularly within Snohomish County.
• Ability to work a flexible schedule that may include evenings or occasional weekends based on program needs and outreach activities.
• Proficient with computers and Microsoft Office applications (Word, Outlook, Excel).
• Strong organizational skills, including the ability to manage multiple clients, changing priorities, and deadlines while maintaining accurate and timely documentation.
• Demonstrated ability to work independently while maintaining regular communication and coordination with supervisors and team members.

Responsibilities

• Coordinate and deliver resident enrichment and resource navigation services for TenantConnect across Snohomish County.
• Provide on-site resource navigation at assigned affordable housing communities for a minimum of 2-3 hours per month, per property.
• Assist residents with accessing public benefits, housing resources, healthcare, employment services, food assistance, and other community resources.
• Coordinate and support resident-focused events, resource fairs, workshops, and community engagement activities.
• Maintain records of resident contacts, referrals, outreach activities, events, and services provided; compile monthly reports.
• Collaborate with property management staff and community partners; review resources for contracted properties twice monthly.
• Participate in team meetings, training activities, and program evaluation efforts.

Skills

Interpersonal communication

Organizational skills

Time management

Independent work

Problem solving

Education

Bachelor’s degree in human services, social services, behavioral health, education, public health, or a related field

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Volunteers of America Western Washington seeks a Resident Community Resource Advocate (CRA) to coordinate resident enrichment and resource navigation for the TenantConnect program across Snohomish County.

You will work with property staff and partners to connect residents with public benefits, housing resources, healthcare, and employment services. The role emphasizes on-site support, event coordination, and timely reporting.