Resident Relocations Specialist

Nyc-Housing-Authority; New York (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

The New York City Housing Authority is seeking a Community Services Aide in the Resident Relocations Services Department to support relocation of NYCHA residents during major modernization or urgent repairs across the five boroughs.

The role works under the Community Coordinator to conduct intake surveys and moving assessments, assist with outreach, provide information, help with forms, and perform general office and field tasks to ensure smooth relocations and meaningful resident support.

Qualifications

• The ability to understand and carry out simple instructions; in some cases the ability to speak Spanish may be required.
• There are no formal education requirements for this position.
• Excellent communication skills, a strong sense of community, and a willingness to serve the public.
• Experience in community service or related fields is a plus.

Responsibilities

• Assist Community Coordinator with day-to-day relocation activities and resident outreach.
• Provide general information to residents and direct questions or concerns to the appropriate staff member.
• Connects resident with interpretation services in accordance with the agency's Language Assistance Service Policy.
• Help clients fill out and submit forms.
• Assist with intake procedures, resident follow-up.
• Support residents by conducting Surveys, outreach, and other relocation related activities to ensure relocation is in place, assist with telephone coverage, scheduling, referrals, and general office support.
• Assist with distribution of informational material to residents and internal/external stakeholders doing business with the Housing Authority, as necessary.
• Perform routine office tasks, such as data-entry, filing, keeping records (physical and digital), and answering telephones and making referrals or taking messages.

Skills

Excellent communication

Community service experience

Public service mindset

Education

No formal education requirements

Job description

The New York City Housing Authority is seeking a Community Services Aide in the Resident Relocations Services Department to support relocation of NYCHA residents during major modernization or urgent repairs across the five boroughs.

The role works under the Community Coordinator to conduct intake surveys and moving assessments, assist with outreach, provide information, help with forms, and perform general office and field tasks to ensure smooth relocations and meaningful resident support.