Intake Assistant

Nyc-Housing-Authority; New York (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

The New York City Housing Authority is seeking a Community Services Aide in the Resident Relocations Services Department to support relocation of NYCHA residents during major modernization or urgent repairs across the five boroughs.

The role works under the Community Coordinator to conduct intake surveys and moving assessments, assist with outreach, provide information, help with forms, and perform general office and field tasks to ensure smooth relocations and meaningful resident support.

Qualifications

• The ability to understand and carry out simple instructions; in some cases the ability to speak Spanish may be required.
• There are no formal education requirements for this position.
• Excellent communication skills, a strong sense of community, and a willingness to serve the public.
• Experience in community service or related fields is a plus.

Responsibilities

• Assist Community Coordinator with day-to-day relocation activities and resident outreach.
• Provide general information to residents and direct questions or concerns to the appropriate staff member.
• Connects resident with interpretation services in accordance with the agency's Language Assistance Service Policy.
• Help clients fill out and submit forms.
• Assist with intake procedures, resident follow-up.
• Support residents by conducting Surveys, outreach, and other relocation related activities to ensure relocation is in place, assist with telephone coverage, scheduling, referrals, and general office support.
• Assist with distribution of informational material to residents and internal/external stakeholders doing business with the Housing Authority, as necessary.
• Perform routine office tasks, such as data-entry, filing, keeping records (physical and digital), and answering telephones and making referrals or taking messages.

Skills

Excellent communication

Community service experience

Public service mindset

Education

No formal education requirements

Job description

The New York City Housing Authority is seeking a Community Services Aide for the Resident Relocations Services Department. This role is to support relocation of NYCHA residents at developments where planned major modernization or unplanned urgent repairs are required, including repairs to address health and safety issues. Under immediate supervision of the Community Coordinator, the Community Services Aide conducts the Intake Survey and Moving Assessments.

In addition, the Community Services Aide duties will also be responsible for the following:

• Assist Community Coordinator with day-to-day relocation activities and resident outreach.
• Provide general information to residents and direct questions or concerns to the appropriate staff member.
• Connects resident with interpretation services in accordance with the agency's Language Assistance Service Policy.
• Help clients fill out and submit forms.
• Assist with intake procedures, resident follow-up.
• Support residents by conducting Surveys, outreach, and other relocation related activities to ensure relocation is in place, assist with telephone coverage, scheduling, referrals, and general office support.
• Assist with distribution of informational material to residents and internal/external stakeholders doing business with the Housing Authority, as necessary.
• Perform routine office tasks, such as data-entry, filing, keeping records (physical and digital), and answering telephones and making referrals or taking messages.

Work Environment: This position requires both office work and field work, including visits to homes, hotels, etc., within the five boroughs of New York City.

Note: This is a general description of the duties and responsibilities and may not include all the tasks that might be required in the job. The tasks can vary depending on the specific needs of the department.

NYCHA residents are encouraged to apply.

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

Minimum Qualifications

The ability to understand and carry out simple instructions; in some cases the ability to speak Spanish may be required. There are no formal education requirements for this position.

Preferred Skills

Excellent communication skills, a strong sense of community, and a willingness to serve the public. Experience in community service or related fields is a plus.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.