Resident Relations & Property Operations Lead

Apartment Management Professionals; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Apartment Management Professionals is seeking an Assistant Community Director to support the Community Director in daily operations, leasing activities, rent collection, and financial reporting at our Austin property. You will help manage outreach, resident relations, and events while ensuring compliance and high service standards.

The role requires at least three years of property management experience, excellent communication and organizational skills, and proficiency with Microsoft Office;

Qualifications

• Minimum of three (3) years of property management experience.
• Excellent written and verbal communication skills, with the ability to engage effectively across digital platforms and in-person.
• Strong interpersonal skills to build and maintain relationships with residents, team members, and stakeholders.
• Proficiency in Microsoft Office and related software.
• Experience with ResMan property management software is preferred.
• High school diploma or equivalent; bachelor’s degree preferred.
• Strong organizational skills with the ability to multitask and meet deadlines in a fast-paced environment

Responsibilities

• Support the Community Director in managing daily property operations and addressing resident needs.
• Foster positive relationships with prospective residents by providing information and addressing inquiries.
• Ensure timely rent collection and accurate posting of payments.
• Oversee the eviction process for delinquent accounts, following legal requirements when applicable.
• Train and mentor staff, demonstrating effective leasing and sales techniques.
• Prepare and execute detailed, legally compliant lease agreements.
• Manage financial processes, including income verification, payment processing, and default procedures.
• Assist in planning, coordinating, and participating in resident social events.
• Monitor local housing and rental market trends, contributing to submarket data collection.
• Serve as the acting Community Director in their absence, ensuring seamless property operations.

Skills

Property management experience

Communication skills

Interpersonal skills

Microsoft Office proficiency

ResMan experience (preferred)

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

ResMan

Job description

Apartment Management Professionals is seeking an Assistant Community Director to support the Community Director in daily operations, leasing activities, rent collection, and financial reporting at our Austin property. You will help manage outreach, resident relations, and events while ensuring compliance and high service standards.

The role requires at least three years of property management experience, excellent communication and organizational skills, and proficiency with Microsoft Office;