Resident Experience & Property Operations Leader

STRUCTURE STAFFING LLC; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Job summary

Structure Properties is seeking an experienced Community Manager for an Austin multifamily community. You will lead onsite staff, manage daily operations, and drive resident satisfaction while protecting property value.

The role requires strong financial stewardship, vendor coordination, and a focus on Fair Housing compliance. You will partner with Accounting on AR and delinquencies, and mentor a high-performing onsite team.

Qualifications

• Minimum 3 years of multifamily property management experience.
• Experience managing an apartment community and keeping compliant with Fair Housing laws.
• Experience budgeting, financial reporting, and vendor contracts.
• Proven leadership and team development experience.
• Excellent communication, organization, and conflict-resolution skills.
• Proficiency with AppFolio or similar property management software.

Responsibilities

• Lead day-to-day operations of the community.
• Deliver exceptional customer service and address resident concerns promptly.
• Build resident relationships and resolve conflicts effectively.
• Oversee leasing, move-ins/outs, transfers, and resident files.
• Coordinate turnovers to meet timelines and standards.
• Conduct routine property inspections for curb appeal.
• Manage maintenance operations and prioritize work orders.
• Coordinate vendors and contractors and monitor costs.
• Review and code invoices accurately.
• Partner with Accounting on AR and delinquency collections.
• Monitor operating expenses and identify cost-saving opportunities.
• Prepare and manage annual operating budgets and capital projects.
• Analyze monthly financial reports and meet budget goals.
• Ensure compliance with Fair Housing and relevant regulations.
• Maintain records and property documentation.
• Support leasing with pricing and market analysis.
• Recruit, coach, develop, and lead onsite team members.
• Foster a collaborative, positive, accountable team.
• Attend meetings and industry training.

Skills

Communication

Organization

Conflict resolution

Leadership

Team development

Budgeting

Vendor management

Customer service

Education

CAM

CAPS

Industry certifications

Tools

AppFolio

Microsoft Office

Google Workspace

Job description

Structure Properties is seeking an experienced Community Manager for an Austin multifamily community. You will lead onsite staff, manage daily operations, and drive resident satisfaction while protecting property value.

The role requires strong financial stewardship, vendor coordination, and a focus on Fair Housing compliance. You will partner with Accounting on AR and delinquencies, and mentor a high-performing onsite team.