Resident Relations & Occupancy Specialist

The Bristal Assisted Living; Englewood (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

The Bristal Assisted Living in Englewood, NJ is seeking a Marketing/Community Relations Coordinator to support the Director of Community Relations in maximizing occupancy and developing wait lists as needed. You will maintain accurate CRM records and ensure the community's reputation is positively presented.

With a Sunday-Thursday 9:00 AM to 5:30 PM schedule, you will greet visitors, conduct tours, liaise with referral sources, manage prospect records, assist events, and help achieve sales goals

Qualifications

• Bachelor's degree in Business or Marketing preferred.
• Ability to close deals and drive occupancy.
• Professional image and excellent communication.
• Strong telephone skills and customer service orientation.
• Ability to relate to and serve senior residents.
• Excellent organization and multi-tasking abilities.
• Experience with CRM and MS Office; CRM preferred.
• Independent worker with initiative.
• Patience, perseverance and follow-through.
• Comfort with English reading/writing and active listening.

Responsibilities

• Greet visitors warmly and capture essential information.
• Answer calls professionally to gather marketing details.
• Collaborate with Directors to develop referral programs and tours.
• Conduct facility tours for prospective residents and families.
• Liaise with community referral sources to drive referrals.
• Maintain prospect records in CRM and support marketing efforts.
• Assist in setting and tracking sales goals with leadership.
• Process move-in paperwork and collect initial rent.
• Help new residents acclimate after move-in.
• Maintain marketing inventory and assist with events.

Skills

Close deals

Professional image

Telephone skills

Senior population empathy

Organizational skills

CRM experience

MS Office

Independent worker

Patience & follow-through

Active listening

English literacy

Education

Bachelor's degree in Business or Marketing

Tools

CRM software

Microsoft Office

Job description

The Bristal Assisted Living in Englewood, NJ is seeking a Marketing/Community Relations Coordinator to support the Director of Community Relations in maximizing occupancy and developing wait lists as needed. You will maintain accurate CRM records and ensure the community's reputation is positively presented.

With a Sunday-Thursday 9:00 AM to 5:30 PM schedule, you will greet visitors, conduct tours, liaise with referral sources, manage prospect records, assist events, and help achieve sales goals