Community Relations Coordinator

The Bristal at Englewood; Englewood (NJ); On-site; USD 50,000 - 52,000; Full time

Job summary

The Bristal at Englewood is seeking a Marketing/Community Relations Assistant to support occupancy and referral programs. You will greet visitors, answer calls, and coordinate tours to convert referrals into residents.

Responsibilities include managing lead records, assisting with move-in paperwork, and helping residents acclimate to the community. The role requires excellent communication and organizational skills, with a focus on senior-resident service.

Qualifications

• Bachelor’s Degree in Business or Marketing preferred.
• Must be able to close the deal.
• Professional image.
• Excellent telephone and communication skills.
• Ability to relate well to the senior population.
• Great organizational skills with the ability to concentrate on many tasks at once.
• Computer proficiency with the Microsoft Office suite, and CRM tools.
• Must be an independent worker.
• Patience with perseverance and follow-through.
• Must be able to speak, read, and write in English.

Responsibilities

• Greet all visitors in a warm, friendly manner.
• Answer telephones professionally to gather critical marketing information.
• Collaborate with the Director of Community Relations and Executive Director on a resident referral program.
• Take prospective Residents and/or families on tours of the Facility.
• Maintain CRM lead records and support marketing team.
• Assist in move-in paperwork and collection of rent monies prior to move-in.
• Support new residents to acclimate to the community.

Skills

Closing deals

Professional image

Telephone skills

CRM lead tracking

Organization

Microsoft Office

Independent worker

Patience

English communication

Education

Bachelor’s Degree in Business or Marketing

Tools

CRM lead tracking system

Microsoft Office

Job description

Pay or shift range: $36 USD to $38 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Responsible for assisting the Director of Community Relations in maintaining maximum occupancy of the community and, when fully occupied, developing a waiting list of future Residents. Maintain accurate records in database for easy access and reporting. Ensure that The Bristal’s reputation is well presented within the community.

Schedule: Sunday-Thursday 9-5:30PM

DUTIES AND KEY RESPONSIBILITIES

• Greet all visitors in a warm, friendly manner.
• Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review.
• Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.
• Takes prospective Residents and/or families on a tour of the Facility.
• Liaison between the Bristal and community referral sources.
• Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
• Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner.
• Completion of all required move in paperwork and the collection of rent monies prior to resident move-in.
• Assist new residents to get acclimated into the community upon move in.
• Manage all marketing inventory as directed.
• Assist the Director of Community Relations to Create and/or Host Marketing/Sales events.
• Assist the Director of Community Relations to oversee accuracy of available apartment inventory.
• Assist the Director of Community Relations to maintain weekly traffic and census reports.
• Other duties as assigned by the Director of Community Relations and the Executive Director

QUALIFICATIONS

• Bachelor’s Degree in Business or Marketing preferred.
• Must have the ability to “close” the deal.
• Professional image.
• Excellent telephone and communication skills.
• Ability to relate well to the senior population.
• Great organizational skills with the ability to concentrate on many tasks at once.
• Computer proficiency with the Microsoft Office suite, as well as the ability to learn new applications; previous knowledge of a client relationship management tool for tracking leads preferred
• Must be an independent worker.
• Patience with perseverance and follow-through capabilities.
• Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents.
• Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents.
• Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service.

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Financial

Inspired to perform well by monetary reimbursement

Education

Required

High School or better.

Preferred

Associates or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.