Resident Relations Manager — Lead Leasing & Client Services

Pegasus Residential; Royal Pines (NC); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Generous commission

Career growth opportunities

15 days PTO

12 paid holidays

100% employee medical benefits

401k with company match

Positive culture

Referral bonus

Job summary

Pegasus Residential in Arden, NC is seeking a Resident Relations Manager to be the front line for resident experience and support, handling issues, payments, and lease inquiries with proactive, consultative selling and community knowledge. You will oversee the leasing team and contribute to a positive, best-in-class resident experience.

Ideal candidates have multifamily background, OneSite knowledge, strong communication skills, and a customer-first mindset.

Qualifications

• Multifamily experience is required.
• OneSite experience preferred.
• Customer-focused attitude and strong interpersonal skills.
• Knowledge of technology products including OneSite.
• Problem-solving ability and self-motivation.
• Familiar with social media and marketing concepts.
• Excellent verbal and written communication.
• Highly organized, timely, and adaptable.

Responsibilities

• Be the front liner for resident experience and support.
• Receive resident issues, payments, and lease inquiries.
• Use communication and consultative selling to provide a positive experience.
• Oversee the leasing team and provide assistance as needed.

Skills

Multifamily exp

OneSite knowledge

Customer focus

OneSite knowledge

Problem solving

Self-driven

Social media

MS Office

Marketing concepts

Clear communication

Organized

Adaptable

Professional appearance

Sales savvy

Tools

OneSite

Microsoft Office Suite

Job description

Pegasus Residential in Arden, NC is seeking a Resident Relations Manager to be the front line for resident experience and support, handling issues, payments, and lease inquiries with proactive, consultative selling and community knowledge. You will oversee the leasing team and contribute to a positive, best-in-class resident experience.

Ideal candidates have multifamily background, OneSite knowledge, strong communication skills, and a customer-first mindset.