Resident Relations Manager | Multifamily Leasing & Growth

Pegasus Residential; Marietta (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Generous commission

15 days PTO

14 paid holidays

Medical benefits for employee

401k with company match

Positive culture and career growth

Referral bonus

Job summary

Pegasus Residential is seeking a Resident Relations Manager to lead resident experience and support. You will manage leasing operations, handle inquiries, and drive high-quality service across communities.

The role requires multifamily property management experience and strong communication, with the ability to use OneSite and Microsoft Office to support leasing and resident relations. A customer-focused, proactive mindset and teamwork are essential.

Qualifications

• Experience in multifamily property management is required.
• Familiarity with OneSite is preferred.
• Customer-focused attitude with strong interpersonal skills.
• Excellent communication, verbal and written.
• Strong problem-solving and organizational skills.
• Self-driven with a desire to succeed.
• Proficient with social media and digital marketing concepts.
• Sales-oriented with ability to help residents find the right home.
• Professional appearance and demeanor.
• Ability to adapt, be creative, and open-minded.

Responsibilities

• Serve as the front-line contact for resident experience and support.
• Oversee leasing team and assist as needed.
• Handle resident issues, payments, lease inquiries with high-level communication.
• Collaborate with teams to ensure excellent service and retention.

Skills

Multifamily experience

Customer-focused

Interpersonal skills

Problem-solving

Self-driven

Social media

Marketing concepts

Communication (verbal & written)

Organizational skills

Creative/adaptable

Professional appearance

Sales driven

Tools

OneSite

Microsoft Office

Job description

Pegasus Residential is seeking a Resident Relations Manager to lead resident experience and support. You will manage leasing operations, handle inquiries, and drive high-quality service across communities.

The role requires multifamily property management experience and strong communication, with the ability to use OneSite and Microsoft Office to support leasing and resident relations. A customer-focused, proactive mindset and teamwork are essential.