Resident Relations & Housing Support Assistant

Abode Property Management; Redwood City (CA); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Health, vision & dental

PTO

12 Holidays per year

3% retirement match

Professional development trainings

Leadership Academy Programs

Staff events

Job summary

Abode Property Management seeks an Assistant Resident Relations Manager to support the Resident Relations Manager and Property Operations Supervisor in maintaining a safe, stable, and supportive living environment within permanent supportive housing communities.

You will engage residents, coordinate with service providers, and assist with day-to-day site operations, while not handling personnel decisions or centralized regulatory tasks.

Qualifications

• High school diploma or equivalent (GED) required; some college or training in business, real estate or human services preferred.
• 1-2 years of progressively increasing property management experience or experience in affordable or supportive housing, shelters, behavioral health, customer service, or mediation strongly preferred.
• Experience working with diverse populations including individuals with complex housing or service needs is strongly preferred.
• Reliable transportation or access to a vehicle is required to work in an office, attend in-person meetings, and offsite events.

Responsibilities

• Build positive, professional relationships with residents using trauma-informed and culturally responsive engagement.
• Respond to resident concerns, behavioral challenges, conflicts and habitability issues with coordination from supervisory staff.
• Support residents in understanding lease requirements and community expectations.
• Assist with early intervention for tenancy concerns and escalate issues to supervisory staff as needed.
• Assist in showing units to prospective residents and collecting required documents.

Job description

Abode Property Management seeks an Assistant Resident Relations Manager to support the Resident Relations Manager and Property Operations Supervisor in maintaining a safe, stable, and supportive living environment within permanent supportive housing communities.

You will engage residents, coordinate with service providers, and assist with day-to-day site operations, while not handling personnel decisions or centralized regulatory tasks.