Resident Experience & Property Operations Assistant

S2 Residential; Sharonbrook (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Life insurance

401(k)

Paid time off

Certification reimbursement

Referral program

Rental discounts

Company events

Employee assistance

Job summary

S2 Residential is seeking an Assistant Property Manager to support the Property Manager and ensure the community's operational and financial success. You will oversee on-site accounting, tenant relations, and daily operations to drive occupancy, marketing, expense control, and delinquency management.

You will collect rents, inspect move-ins/move-outs, maintain files, and coordinate with vendors. The role requires strong communication, organization, and a customer-focused mindset in a fast-paced

Qualifications

• ,"Two years+ of residential property management experience as an Assistant Property Manager.","Exercises leadership potential.","Must be consistently detail oriented.","Strong organizational skills.","Excellent written and verbal skills.","Ability to listen and understand goals.","Ability to think creatively and innovatively.","Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) a plus.","Knowledge of ResMan a plus.","Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law, and OSHA Standards.","Valid driver license and auto liability insurance is required.","Must have reliable transportation."

Responsibilities

• Lead by example on how to create an exemplary customer experience for all residents.
• Resolve prospect or resident concerns or objections as they arise.
• Collect and account for all rents and other monies owed by applicants and residents.
• Collect rent by the 5th of the month and continue collection efforts for overdue rent daily.
• Collect past due balances from former residents and manage debt collection company relationships.
• Conduct resident move-out inspections and complete deposit accounting.
• Maintain all resident files and documentation.
• Follow-up with prospects via phone and email.
• Process rental applications.
• Maintain a calendar of scheduled move-ins and inspections prior to move-in day.
• Ensure the community is open and ready for business at scheduled time daily; morning opening duties complete by 9am.
• Maintain relationships with vendors, residents, team members and associates professionally.
• In the Property Manager's absence, assist in monitoring staff for successful operation.

Skills

Residential property management

Leadership

Detail oriented

Organizational skills

Written and verbal communication

Active listening

Creative thinking

CAM/ARM certification

ResMan knowledge

Fair Housing knowledge

Driver's license

Job description

S2 Residential is seeking an Assistant Property Manager to support the Property Manager and ensure the community's operational and financial success. You will oversee on-site accounting, tenant relations, and daily operations to drive occupancy, marketing, expense control, and delinquency management.

You will collect rents, inspect move-ins/move-outs, maintain files, and coordinate with vendors. The role requires strong communication, organization, and a customer-focused mindset in a fast-paced