Resident Payments & Collections Specialist

Yes! Communities, Inc.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

YES Communities is seeking a detail-oriented Collector to manage rent and utility collections, follow up on delinquencies, and coordinate payments with residents. You may engage residents via calls, texts, and emails and handle related office tasks.

Ideal candidates will have strong communication, be self-motivated, and able to work some evenings or weekends. Proficiency in Microsoft Office and a valid in-state driver’s license are required.

Qualifications

• Excellent written and verbal communication skills.
• Self-motivated with ability to work with minimal supervision.
• Strong attention to detail and time management.
• Proficiency in Microsoft Office and basic software.

Responsibilities

• Collect and document payments from residents and assist with electronic payment setup.
• Answer phones and greet customers professionally.
• Prepare and deliver collection notices per management directions.
• Maintain files and provide admin support as needed.
• Coordinate with legal counselors on collection efforts with loan partners.
• Provide backup support for the Sales/Leasing Agent or other team members.
• Follow Fair Housing and proper collection practices.
• Other duties as assigned by management.

Skills

Communication skills

Self-motivated

Independent worker

Attention to detail

Conflict resolution

Time management

Education

High school diploma

Driver's license

Collections experience preferred

Tools

Microsoft Office

Job description

YES Communities is seeking a detail-oriented Collector to manage rent and utility collections, follow up on delinquencies, and coordinate payments with residents. You may engage residents via calls, texts, and emails and handle related office tasks.

Ideal candidates will have strong communication, be self-motivated, and able to work some evenings or weekends. Proficiency in Microsoft Office and a valid in-state driver’s license are required.