Rent Collections & Resident Services Specialist

YES! Communities; Indianapolis (IN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Life, long and short-term disability保险

Competitive salary

Job summary

YES Communities in Indianapolis is seeking a Collector to focus on collecting payments from residents, following up on delinquencies, and coordinating rent, utilities, and fees. This role may involve cold calling, visiting residents, and using texts and emails to address overdue accounts, while also handling general office duties.

You will work with the community team, adhere to Fair Housing practices, and support the Sales and Leasing Agent when needed.

Qualifications

• Excellent oral and written communication skills.
• Self-motivated with the ability to work with minimal supervision.
• High attention to detail and strong time management.
• Proven conflict resolution abilities and customer service focus.
• Proficient with Microsoft Office and related software.
• Ability to work some evenings and/or weekends.

Responsibilities

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up.
• Answer phones and greet customers in a courteous and professional manner.
• Prepare and hand deliver correspondence including collection notices as directed by management.
• Maintain office files and equipment, and provide administrative support where needed.
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings.
• Provide backup support for the Sales and Leasing Agent or other community team members.
• Follow all Fair Housing and proper collection practices.
• Additional duties as assigned by management and are subject to change.

Skills

Communication skills

Self-motivated

Attention to detail

Conflict resolution

MS Office

Evening/weekend availability

Education

High school diploma

Driver's license

Collections experience preferred

Tools

Microsoft Office

Industry-specific software

Job description

YES Communities in Indianapolis is seeking a Collector to focus on collecting payments from residents, following up on delinquencies, and coordinating rent, utilities, and fees. This role may involve cold calling, visiting residents, and using texts and emails to address overdue accounts, while also handling general office duties.

You will work with the community team, adhere to Fair Housing practices, and support the Sales and Leasing Agent when needed.