Collector

Yes! Communities, Inc.; Indianapolis (IN); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health benefits

Life, long and short-term disability

401(k) with company match

Job summary

YES Communities is seeking a Collector in Indianapolis to manage delinquency collections for rent, utilities, and fees. You will contact residents, set up electronic payments, and document activities while coordinating with the community team.

The role requires strong communication, self-motivation, attention to detail, and the ability to work some evenings or weekends. A valid in-state driver’s license and high school diploma are preferred; prior collections experience is a plus.

Qualifications

• Must have a valid in-state driver’s license.
• High school diploma or equivalent preferred.
• Previous collections experience preferred.
• Proficiency in Microsoft Office and industry-specific software.

Responsibilities

• Collect, process and document payments and set up electronic payments.
• Answer phones and greet customers professionally.
• Prepare and hand deliver collection notices.
• Maintain office files and provide admin support.
• Coordinate with legal counselors and loan partners on collections.
• Provide backup support for Sales/Leasing team.
• Follow Fair Housing and proper collection practices.
• Adapt to additional duties as assigned.

Skills

Communication skills

Independent work

Attention to detail

Conflict resolution

MS Office

Evening/weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

4620 S High School Rd, Indianapolis, IN 46241, USA

Job Description

Posted Friday, September 4, 2026 at 4:00 AM

About YES

Founded in 2008, YES Communities has established itself as a leader in the manufactured housing space. YES is the largest privately held manufactured housing REIT in the country. Our commitment to improving communities and enhancing the lives of our residents is evident in our long-standing industry presence and the experience of our leadership team. This dedication and expertise have earned YES recognition and respect in the field, underscoring our significant role in shaping the manufactured housing landscape.

Collector Position Overview

As a Collector your primary responsibility is collecting payments, following up on delinquencies and coordinating payments for rent, utilities, and fees. This may involve cold calling, visiting residents, and using texts and emails to address overdue accounts. You will also manage office tasks such as preparing correspondence, answering phones, and greeting customers.

Collector Essential Functions

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up
• Answer phones and greet customers in a courteous and professional manner
• Prepare and hand deliver correspondence including collection notices as directed by management
• Maintain office files and equipment, and provide administrative support where needed
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings
• Provide backup support for the Sales and Leasing Agent or other community team members
• Follow all Fair Housing and proper collection practices
• Additional duties as assigned by management and are subject to change

Collector Required Skills

• Excellent oral and written communication skills
• Must be self-motivated, independent, and able to work with minimal supervision
• High level of attention to detail
• Strong conflict resolution and time management skills
• Computer skills including Microsoft Office software products
• Ability to work some evening and/or weekend hours

Collector Education and Experience

• A valid in-state driver’s license is required
• High school diploma or equivalent is preferred
• Previous collections experience is preferred
• Proficiency in Microsoft Office and industry specific software products

The YES Difference

Competitive salary | Comprehensive health benefits | Life, long and short-term disability insurance | 401(k) with company match

YES I can help *YES We are a team * YES We add value * YES We build community

YES Communitiesis an Equal Opportunity Employer

4620 S High School Rd, Indianapolis, IN 46241, USA