Resident Collections Specialist

Yes! Communities, Inc.; Stone Mountain (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

YES Communities, Inc. in Georgia seeks a Collector to manage payments from residents, follow up on delinquencies, and coordinate rent, utilities, and fees. Responsibilities include calls, texts, emails, and handling administrative tasks.

The role requires strong communication, independence, attention to detail, and time management. A high school diploma and in-state driver's license are preferred; on-site with possible evening/weekend hours in Stone Mountain.

Qualifications

• A valid in-state driver’s license is required.
• High school diploma or equivalent is preferred.
• Previous collections experience is preferred.
• Proficiency in Microsoft Office and industry specific software products.

Responsibilities

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up
• Answer phones and greet customers in a courteous and professional manner
• Prepare and hand deliver correspondence including collection notices as directed by management
• Maintain office files and equipment, and provide administrative support where needed
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings
• Provide backup support for the Sales and Leasing Agent or other community team members
• Follow all Fair Housing and proper collection practices
• Additional duties as assigned by management and are subject to change

Skills

Communication

Independent work

Attention to detail

Conflict resolution

Time management

Microsoft Office

Evening/weekend hours

Education

High school diploma

Tools

Microsoft Office

Job description

YES Communities, Inc. in Georgia seeks a Collector to manage payments from residents, follow up on delinquencies, and coordinate rent, utilities, and fees. Responsibilities include calls, texts, emails, and handling administrative tasks.

The role requires strong communication, independence, attention to detail, and time management. A high school diploma and in-state driver's license are preferred; on-site with possible evening/weekend hours in Stone Mountain.