Rent Collections Specialist

Yes! Communities, Inc.; East Lansing (MI); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

YES Communities seeks a Collector to manage rent and utility delinquencies, coordinate payments, and handle resident communications. This role may involve cold calling, home visits, texts, and emails to address overdue accounts, plus general office duties such as filing, phones, and greeting residents.

Applicants should have excellent communication, be self-motivated, detail-oriented, and able to work with minimal supervision; experience in collections preferred.

Qualifikationen

• Excellent oral and written communication skills.
• Must be self-motivated, independent, and able to work with minimal supervision.
• High level of attention to detail.
• Strong conflict resolution and time management skills.
• Computer skills including Microsoft Office software products.
• Ability to work some evening and/or weekend hours.

Aufgaben

• Collect, process and document collection efforts/payments from residents and assist them with electronic payment set-up.
• Answer phones and greet customers in a courteous and professional manner.
• Prepare and hand deliver correspondence including collection notices as directed by management.
• Maintain office files and equipment, and provide administrative support where needed.
• Work with legal counselors and loan partners on collection efforts, loan modifications, and executing legal proceedings.
• Provide backup support for the Sales and Leasing Agent or other community team members.
• Follow all Fair Housing and proper collection practices.
• Additional duties as assigned by management and are subject to change.

Kenntnisse

Communication

Self-motivated

Attention to detail

Conflict resolution

Microsoft Office

Evening/weekend hours

Ausbildung

High school diploma or equivalent

Jobbeschreibung

YES Communities seeks a Collector to manage rent and utility delinquencies, coordinate payments, and handle resident communications. This role may involve cold calling, home visits, texts, and emails to address overdue accounts, plus general office duties such as filing, phones, and greeting residents.

Applicants should have excellent communication, be self-motivated, detail-oriented, and able to work with minimal supervision; experience in collections preferred.