Resident Move-In & Welcome Coordinator (Flexible)

Discovery Senior Living; Hamilton (NJ); On-site; USD 57,859,000 - 71,635,000; Full time

Benefits offered by this job

Competitive wages

Early access to earned wages beforePay

Flexible scheduling with FT/PT options

Paid time off and holidays (FT)

Comprehensive benefits package (health

401(K) with employer match

Paid training

Growth and advancement opportunities

Company provided uniforms

Employee Assistance Program

Job summary

Discovery Senior Living is hiring a Sales Associate to create a smooth, welcoming move-in experience for new residents. You will coordinate across departments to ensure apartments are ready, residents feel supported, and move-in days set a positive tone.

You will greet residents, assist with access, document progress in daily stand-up meetings, and help arrange dining, activities, and orientation during the first days of residence.

Qualifications

• Associate degree preferred.
• 1 year of experience in a customer service and/or hospitality role.
• Senior Living, Multi-Family, or New Home experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and coordinate across departments.
• Proficiency with Microsoft Windows, including Word, Outlook, and Excel.
• Ability to use email, internet-based tools, and client tracking or design software.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet prospective and incoming residents during leasing and move-in to build rapport and trust.
• Assist pre-leased residents with timely apartment access for measuring blinds, furniture, and other needs.
• Attend daily stand-up meetings and provide accurate updates on scheduled move-ins to department heads.
• Verify apartment readiness by confirming final cleaning and completion of punch list items.
• Follow up with appropriate departments to ensure apartments are in outstanding move-in condition.
• Complete final walk-throughs, including setting thermostat, placing water bottles in the refrigerator, and leaving the resident handbook in the apartment.
• Coordinate move-in logistics with residents and movers, including parking, entry points, and elevator access.
• Welcome new residents on move-in day and provide apartment and community orientation, including keys, mail, appliances, and thermostat use.
• Deliver welcome gifts or baskets to new residents.
• Arrange and deliver lunch or dinner to residents on move-in day.
• Coordinate dining and activities for the first 1-3 days after move-in.
• Introduce new residents to resident ambassadors.
• Review the Celebrations calendar and introduce residents to the FitCamp Trainer.
• Perform other duties as assigned.

Skills

Customer service

Hospitality

Interpersonal skills

Communication

Organizational skills

Multitasking

Microsoft Windows proficiency

Education

Associate degree preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Discovery Senior Living is hiring a Sales Associate to create a smooth, welcoming move-in experience for new residents. You will coordinate across departments to ensure apartments are ready, residents feel supported, and move-in days set a positive tone.

You will greet residents, assist with access, document progress in daily stand-up meetings, and help arrange dining, activities, and orientation during the first days of residence.