Resident Move-In & Welcome Coordinator

Savant Senior Living; West Hollywood (CA); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Vision Plan

Health Insurance

401(k) Retirement Savings Plan

Flexible Spending (FSAs)

Team Member Referral Program

Pet Insurance - up to 20% discount

Job summary

Savant Senior Living, West Hollywood, CA, is seeking an In-House Marketing Coordinator to guide new residents from inquiry to move-in and liaise with families, moving companies, and on-site teams. You’ll partner with sales and management to ensure smooth transitions and top-tier marketing materials.

You will maintain the resident directory, onboarding paperwork, and weekly check-ins, while collaborating across departments to keep occupancy and move-outs on track.

Qualifications

• Bachelor’s degree preferred, but a history of administrative work experience is a perfect substitute.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Creative thinking and problem-solving abilities.
• Knowledge of social media platforms and trends.

Responsibilities

• Serves as the primary contact for community tours.
• Assists with ensuring collateral materials are available for marketing use, show rooms are ready to show, develops and maintains a marketing tour book for the community, takes deposits.
• Collects all necessary paperwork required for closing and distributes the paperwork to the necessary stakeholders.
• Works in conjunction with the other team members to ensure accurate reporting of occupancy, reservations and upcoming move-outs.
• Prepares closing documentation and internal communication timely and accurately.
• Works with Operations to ensure available inventory is show ready for Marketing Director.
• Make room and mailbox keys.
• Make welcome signs on the doors and name tags for door plaques.
• Completely and accurately follow the new move-in checklist.
• Prepare all necessary paperwork and build the new resident administrative file.
• Create and maintain the Resident Directory.
• Coordinate introductions to department heads at the community.
• Regularly checks in on the new resident on a weekly basis.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Problem solving

Teamwork

Creativity

Education

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Savant Senior Living, West Hollywood, CA, is seeking an In-House Marketing Coordinator to guide new residents from inquiry to move-in and liaise with families, moving companies, and on-site teams. You’ll partner with sales and management to ensure smooth transitions and top-tier marketing materials.

You will maintain the resident directory, onboarding paperwork, and weekly check-ins, while collaborating across departments to keep occupancy and move-outs on track.