Resident Manager

smcexternalcareers; Woodbridge (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Southern Management is seeking a Resident Manager to oversee day-to-day operations of an assigned community section. You will lead a team, ensure compliance with policies, and maintain accurate resident accounts.

The role requires strong collections and customer service skills, excellent written and verbal communication, and the ability to work an every other Saturday. You will also mentor staff and support budget planning.

Qualifications

• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience.
• Three years of experience in a property management setting.
• Experience in customer service, sales, marketing, or real estate.

Responsibilities

• Manage all day-to-day operations of assigned section
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Hire, train, coach, counsel and manage assigned team members
• Perform all Credit Counselor duties
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Ensure all resident accounts are accurate and current
• Conduct new resident move-in orientations
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

Skills

Written communication

Verbal communication

Interpersonal skills

Customer service

Leadership

Coaching

Critical thinking

Legal knowledge

Organizational skills

Record keeping

MS Word

MS Excel

Yardi software

Education

The Southern Difference Institute or equivalent education in property management

Tools

MS Word

MS Excel

Yardi software

Job description

Manage all day to day operations in assigned section. Strong collections and customer service skills. Excellent written and verbal skills. Work every other Saturday.

WHAT WE ARE LOOKING FOR:

Resident Managers manage all day-to-day operations of assigned community section and are responsible for meeting all associated goals. They ensure the section and team members remain in compliance with SMC policies, procedures, and standards as well as local and federal government regulations and guidelines.

WHAT WE EXPECT FROM YOU:

• Manage all day-to-day operations of assigned section
• Ensure Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Encourage and build positive relationships with team members, customers, and vendors
• Provide high levels of service to all customers and team members
• Hire, train, coach, counsel and manage assigned team members
• Perform all Credit Counselor duties
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Ensure all resident accounts are accurate and current
• Conduct new resident move-in orientations
• Serve as the primary contact for all customers, team members, and vendors associated with assigned section
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community/company engagement efforts
• Perform other duties as assigned by manager and/or supervisor

JOB KNOWLEDGE & SKILLS:

• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

QUALIFICATIONS

• Graduation from The Southern Difference Institute or equivalent combination of education and property management experience
• Three years of experience in a property management setting
• Experience in customer service, sales, marketing, or real estate