Resident Maintenance & Vendor Liaison

4rahlp1 American Homes 4 Rent, L.P.; Charleston (SC); Sur place; USD 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision insurance

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

Résumé du poste

American Homes 4 Rent, LP in Charleston, SC is seeking a Resident Maintenance Specialist to oversee tenant maintenance requests, prioritizing timely, cost-efficient repairs while protecting property value.

The role requires at least a year in construction/maintenance or related field, strong communication, bilingual English/Spanish preferred, and proficiency with Microsoft Office, CRM and maintenance software. Weekend/evening availability may be required.

Qualifications

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual English/Spanish verbal and written skills preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Responsabilités

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems.
• Assign work orders to internal or external resources per guidelines.
• Approve vendor bids and manage change orders as needed.
• Provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Connaissances

Bilingual English/Spanish

Verbal and written communication

Problem solving

Time management

Conflict resolution

Formation

High School Diploma/GED

Outils

Microsoft Office

CRM

InContact

Balto

VOIP

Description du poste

American Homes 4 Rent, LP in Charleston, SC is seeking a Resident Maintenance Specialist to oversee tenant maintenance requests, prioritizing timely, cost-efficient repairs while protecting property value.

The role requires at least a year in construction/maintenance or related field, strong communication, bilingual English/Spanish preferred, and proficiency with Microsoft Office, CRM and maintenance software. Weekend/evening availability may be required.