Proactive Home Maintenance Specialist

4rahlp1 American Homes 4 Rent, L.P.; Nashville (TN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with company matching

Tuition reimbursement

9 paid holidays and PTO accrual

Job summary

American Homes 4 Rent is seeking aResident Maintenance Specialist to help maintain the quality and comfort of our single-family rental properties. You will oversee maintenance requests, balance cost control with service excellence, and preserve property assets across a portfolio.

You will coordinate with supervisors, schedulers and vendors, review bids and change orders, and ensure timely, compliant resolutions.

Qualifications

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Bilingual English/Spanish verbal and written skills preferred.
• Intermediate knowledge of Microsoft Office and PC skills.
• Experience with Customer Service Software Applications, VOIP phone systems, CRM, InContact, Balto.
• Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Responsibilities

• Oversee a portfolio of maintenance work from initiation to completion.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with supervisors, field schedulers and vendor performance specialists to meet service order metrics.
• Receive, review and document maintenance requests in company systems.
• Assign work orders to internal or external resources per company guidelines.
• Approve vendor bids and manage change orders as needed.
• Provide leadership with recommendations on vendor utilization and pricing.
• Diagnose maintenance problems and determine appropriate solutions.
• Determine costs of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution.

Skills

Bilingual English/Spanish

Verbal and written communication

Problem solving

Time management

Conflict resolution

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

CRM

InContact

VOIP systems

Balto

Job description

American Homes 4 Rent is seeking aResident Maintenance Specialist to help maintain the quality and comfort of our single-family rental properties. You will oversee maintenance requests, balance cost control with service excellence, and preserve property assets across a portfolio.

You will coordinate with supervisors, schedulers and vendors, review bids and change orders, and ensure timely, compliant resolutions.