Resident Maintenance Pro — Home Care & Vendor Coordination

AMH; Charleston (SC); On-site; USD 3,195,000 - 3,444,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement program

9 paid holidays

Job summary

AMH is seeking a Resident Maintenance Specialist in Charleston, SC to oversee tenant maintenance requests, coordinate with supervisors and vendors, and ensure timely service order completion. The role emphasizes cost control, customer service, and asset preservation at our single-family rental properties.

The position requires a High School Diploma or GED and preferably 1 year of related experience. Bilingual English/Spanish is a plus, with weekend/evening flexibility and strong communication

Qualifications

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual English/Spanish verbal and written skills are preferred.
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Responsibilities

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems.
• Assign work orders to internal or external resources, following company guidelines.
• Approve vendor bids and manage change orders when necessary.
• Provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Skills

Bilingual English/Spanish

CRM

InContact

Balto

VOIP systems

MS Office

Customer service

Communication skills

Time management

Conflict resolution

Problem solving

Scheduling/dispatching

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

InContact

Balto

VOIP phone systems

Job description

AMH is seeking a Resident Maintenance Specialist in Charleston, SC to oversee tenant maintenance requests, coordinate with supervisors and vendors, and ensure timely service order completion. The role emphasizes cost control, customer service, and asset preservation at our single-family rental properties.

The position requires a High School Diploma or GED and preferably 1 year of related experience. Bilingual English/Spanish is a plus, with weekend/evening flexibility and strong communication