Resident Maintenance Team Lead - Scheduling & Ops

American Homes 4 Rent, L.P.; Irving (TX); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement program

9 paid holidays per year and PTO accr

Job summary

American Homes 4 Rent, L.P. is seeking a Resident Maintenance Supervisor to oversee our Field Schedulers and Resident Maintenance Specialists within an assigned territory. You will lead, coach, and align teams to meet service levels and drive operational metrics.

You will review vendor bids, resolve escalations, and collaborate with other departments to ensure timely, quality work across properties in your territory.

Qualifications

• Bachelor's degree or five years of progressive responsibility in a maintenance/call center environment preferred.
• Experience in leading teams is required.
• Scheduling/Dispatching experience is highly desirable.
• A keen understanding of the construction, maintenance, and/or property management industry is essential.
• Proficiency in MS Office.
• Strong planning, organizing, negotiating, and leadership skills.
• Excellent verbal, written, and presentation skills.
• Solid customer service, quality, and results orientation.
• The capacity to interact effectively at all levels and break down barriers across departments/diverse cultures.
• The capability to be an effective member of and lead project teams.
• Willingness to work weekends, as needed required.

Responsibilities

• Manage a team of Field Schedulers and Resident Maintenance Specialists, including hiring and onboarding new team members.
• Ensure proper scheduled coverage of the team to meet organizational needs.
• Monitor team performance and conduct individual and team coaching, or development sessions as needed.
• Communicate objectives and oversee daily, weekly, and monthly metrics, working closely with the team to achieve desired outcomes.
• Review vendor bid submissions to ensure they meet company expectations and the needs of the asset.
• Provide support to resolve issues or escalations and ensure work orders are completed satisfactorily and promptly.
• Lead meetings aligned with seasonal and operational trends, proactively addressing the needs of the business.
• Collaborate with various departmental teams to ensure completion of all service needs within the assigned territory.

Skills

Team leadership

Scheduling/Dispatching

MS Office

Planning & organizing

Negotiation

Communication

Customer service

Cross-functional collaboration

Problem solving

Adaptability

Education

Bachelor's degree

Job description

American Homes 4 Rent, L.P. is seeking a Resident Maintenance Supervisor to oversee our Field Schedulers and Resident Maintenance Specialists within an assigned territory. You will lead, coach, and align teams to meet service levels and drive operational metrics.

You will review vendor bids, resolve escalations, and collaborate with other departments to ensure timely, quality work across properties in your territory.