Resident Maintenance & Service Coordinator

4rahlp1 American Homes 4 Rent, L.P.; Atlanta (GA); On-site; USD 320,000 - 390,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

Job summary

American Homes 4 Rent, LP is seeking a Resident Maintenance Specialist to oversee tenant maintenance requests and balance cost control, customer service, and asset preservation across high-quality single-family homes. You will manage work orders, coordinate with supervisors and vendors, and ensure timely, accurate documentation of all activities.

The role requires a High School Diploma or GED and at least one year of relevant experience; bilingual English/Spanish is preferred.

Qualifications

• High School Diploma/GED required.
• Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Bilingual English/Spanish verbal and written skills preferred.
• Intermediate knowledge of Microsoft Office and PC skills.
• Intermediate knowledge of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Flexibility to work weekends and evenings if assigned.

Responsibilities

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion.
• Some work orders may be complex.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems.
• Assign work orders to internal or external resources, following company guidelines.
• Approve vendor bids and manage change orders when necessary.
• Provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Skills

Bilingual English/Spanish

Microsoft Office

CRM, InContact, Balto

Excellent communication

Problem solving

Time management

Conflict resolution

Weekend/evening flexibility

Education

High School Diploma/GED

Tools

Microsoft Office

CRM

InContact

Balto

VOIP systems

Job description

American Homes 4 Rent, LP is seeking a Resident Maintenance Specialist to oversee tenant maintenance requests and balance cost control, customer service, and asset preservation across high-quality single-family homes. You will manage work orders, coordinate with supervisors and vendors, and ensure timely, accurate documentation of all activities.

The role requires a High School Diploma or GED and at least one year of relevant experience; bilingual English/Spanish is preferred.